# Senior Information Technology Associate **Company**: International Organization for Migration (IOM) **Location**: Kabul, Afghanistan **Experience**: senior **Job type**: contract **Category**: IT **Industry**: Technology **Apply**: https://fa-evlj-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/23680?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c059a08e-b89 ## Description IOM is seeking a Senior Information Technology Associate to work in Kabul, Afghanistan. The successful candidate will be responsible for providing technical support, assessment, and recommendations in a complex network environment based on Cisco and Microsoft infrastructure for the whole Mission. **Responsibilities:** - Monitor all ICT support, security, and compliance issues are addressed in an efficient, timely, and professional manner. - Provide technical support, assessment, and recommendations in a complex network environment based on Cisco and Microsoft infrastructure for the whole Mission. - Provide remote support to all IOM Afghanistan sub-offices and conduct onsite visits when necessary. - Assist in coordinating complex problem solving and support in a hybrid cloud environment. - Support and assist users using Windows 11, Microsoft 365, Exchange Online, SharePoint Online, and the Organization’s corporate applications such as Oracle, Meraki platforms, and related systems. - Maintain IT inventory for the Mission; provide guidance on technical equipment specifications, evaluation, IT service asset and configuration management compliance. - Maintain locally hosted services including DHCP and print services. - Verify that all computers and devices are updated regularly and maintained in line with ICT security standards, including endpoint protection and device compliance requirements. - Monitor office compliance with ICT security policies, procedures, standards, and applicable IOM Global ICT guidelines. - Apply security protocols and standards, and maintain all mission LAN/WAN equipment including Cisco/Meraki firewalls, switches, wireless access points, and related network security components. - Maintain, and monitor network connectivity for the Mission and IOM Kabul accommodation, ensuring VPN and internet connectivity are operational with minimal downtime. - Administer account lifecycle processes using One Identity / Infosec, supporting appropriate access provisioning, changes, and deactivation in line with security and compliance requirements. - Supervise and coordinate the work of ICT associates in the field locations, including work planning, task allocation, technical guidance and ensuring compliance with ICT operational and security standards. - Support implementation and monitoring of IT security controls including MFA, RADIUS, Microsoft Endpoint Protection, BitLocker, Intune, Meraki security configuration, and standard security policies as applicable. - Provide training to users on corporate and standard applications, ICT security awareness, and new applications implemented by the Mission or Organization. - Prepare reports, documentation, and SOPs related to ICT operations, infrastructure, security, compliance, user support, and service activities when necessary. - Perform any other tasks within the incumbent’s capacity as requested by the Information Technology Officer. **Qualifications:** - Bachelor’s degree in Computer Science, Information Management Systems, Information Security, or a related field from an accredited academic institution with four years of relevant professional experience; or - School diploma with a minimum of six years of relevant professional experience. - Professional certifications in Security, Microsoft, and Cisco technologies would be a distinct advantage. - Extensive experience and wide-ranging knowledge in Information Management and Communications Technology. - Administration and implementation of IT infrastructure solutions in a multi-site environment, including support of medium to large-scale WAN/LAN technologies, on-premises servers, cloud-based resources, and applications. - Support and troubleshooting of ICT equipment hardware and software, including corporate and commercial applications from multiple platforms and operating systems. - Experience in identity lifecycle administration is an advantage. - IT security implementation experience including MFA, RADIUS, Microsoft Endpoint Protection, BitLocker, Intune, and standard security policies. - Knowledge of TCP/IP networking, firewalls, routers, switches, VPN, network security, and telecommunications technologies including hosted telephony, and mobile communications. - Experience with Windows Server platforms and Active Directory domain environments. - Experience in IT Service Asset and Configuration Management, including monitoring, inventory applications, and compliance processes. - Experience with SharePoint and related Microsoft 365 technologies, including automation and application development with Power Automate, Power Apps, and report generation using Power BI. - Knowledge of Meraki security configuration is a distinct advantage. - Knowledge of latest technological developments in Information Technology, Information Systems, and Information Security. - Prior work experience with IOM or the UN System is an advantage. **Skills:** - Relevant technical knowledge related to daily operation and troubleshooting of WAN/LAN network equipment, devices, services, and security controls to ensure corporate connectivity, monitoring, and high uptime. - Ability to work in a fast-paced, multi-location environment, including coordination across multiple teams, functions, and organizations, often outside standard working hours. - Effective resource management skills, strategic and creative thinking, and strong organizational ability. - Strong proficiency with Microsoft 365 collaboration tools, including Word, Excel, PowerPoint, MS Project, Visio, Teams, SharePoint, and OneDrive. - Ability to prioritize tasks, manage competing operational and compliance requirements, and apply an effective problem-solving approach. - Ability to work in a cross-divisional team and quickly understand IOM business processes. **Languages:** - For all Applicants, fluency in English is required (oral and written). - Working knowledge of Pashto or Dari is required. - Fluency in all national language(s) are highly advantages. ## Skills ### Required - Microsoft 365 - Cisco - Meraki - Windows 11 - SharePoint - Oracle - TCP/IP - network security - telecommunications ### Nice to have - Pashto - Dari - MFA - RADIUS - Microsoft Endpoint Protection - BitLocker - Intune --- Source: [Apply at fa-evlj-saasfaprod1.fa.ocs.oraclecloud.com](https://fa-evlj-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/23680?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)