# Technical Account Manager

**Company**: Glia
**Location**: Canada - Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/glia/5446469b-a357-445e-9d08-4587b7d71eee?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c03909fd-63f

## Description

As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of clients by collaborating with Customer Success Managers and Solutions Architects.

The Technical Account Manager role maintains a focused portfolio of 4-7 strategic accounts, enabling deep technical partnerships and comprehensive customer engagement.

Responsibilities:

- Drive platform adoption and growth through Account Team collaboration

- Build strategic relationships with customer IT teams and internal stakeholders

- Gather feedback and contribute to product improvement initiatives

- Lead complex troubleshooting and provide proactive technical guidance

- Monitor and maintain system integrations and security configurations

- Implement risk monitoring systems and resolve technical issues

- Design and implement efficient configuration and routing strategies

- Analyze performance metrics to improve productivity and efficiency

- Identify and enable technical expansion within the customer's roadmap

Technologies You'll Work With:

- Web Technologies (e.g., REST APIs, WebRTC, Web Sockets)

- SIP and Media Streaming Technologies

- Mobile Technologies (e.g., Swift, Java, Kotlin)

- Jira, QuickSight, Salesforce

Requirements:

- 5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role

- Strong understanding of software and front-end development concepts

- Proven problem-solving skills with the ability to prioritize tasks effectively

- Experience in Contact Center as a Service (CCaaS) solutions and SIP (big plus!)

- Excellent communication skills, both verbal and written

- Ability to articulate technical concepts to non-technical executive audiences

- Bachelor’s degree in a relevant field

Benefits:

- Competitive salary and stock options

- Professional development support (trainings, courses, conferences, books, etc.)

- Access to all the latest tools and equipment you’ll need

- Sports compensation, reimbursement for therapy, counseling sessions

- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)

## Skills

### Required
- REST APIs
- WebRTC
- Web Sockets
- SIP
- Media Streaming Technologies
- Swift
- Java
- Kotlin
- Jira
- QuickSight
- Salesforce
- Contact Center as a Service (CCaaS)
- problem-solving

### Nice to have
- Experience in Contact Center as a Service (CCaaS) solutions and SIP

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/glia/5446469b-a357-445e-9d08-4587b7d71eee?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)