# Junior Help Desk Technician (Tier 1)

**Company**: GDIT
**Location**: Washington, DC
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Salary**: $30.44 - $41.18
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-DC-Washington/Junior-Help-Desk-Technician--Tier-1----All-shifts-available---Active-Top-Secret-required_RQ229101-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c031bda6-e8a

## Description

GDIT has an opportunity for a Junior Help Desk Technician to provide world-class IT support to prestigious government clients in Washington D.C.

As a Junior Help Desk Technician, you will be the first point of contact for government clients, exhibiting exceptional technical and customer service skills to resolve issues efficiently.

**Key Responsibilities:**

- Provide routine Tier 1 technical support to onsite and remote customers via phone, chat, email, and deskside assistance.

- Maintain high levels of customer service, professionalism, and empathy.

- Operate with minimal supervision on routine technical tasks and standard desktop configurations.

- Support installation, setup, and configuration of desktops, notebooks, printers, and mobile devices.

- Perform basic troubleshooting of Microsoft Windows and MacOS operating systems.

- Utilize standard administrative tools for Tier 1 identity management support.

- Document, track, and manage customer incidents within a ticketing management system.

- Provide proactive follow-ups with customers to ensure issues are fully resolved.

- Contribute to a positive team environment by sharing common user issues and solutions.

**Requirements:**

- High School Diploma/GED and 2-3 years of related technical support experience.

- CompTIA Security+ certification required upon hire.

- Active Top Secret clearance with SCI eligibility.

- Excellent verbal and written communication, collaborative, and adaptable skills.

**Benefits:**

- Medical, dental, and vision plans.

- 401(k) plan with company match.

- Paid time off plans, including vacation, sick and personal time, holidays, and parental leave.

- Short and long-term disability benefits, life insurance, and accidental death and dismemberment insurance.

**Shift Options:**

- Various shift options available, including Monday to Friday, afternoons, and overnights.

**Salary:**

- The likely hourly rate for this position is between $30.44 - $41.18.

## Skills

### Required
- Customer Service
- Information Technology (IT) Support
- Problem Resolution
- Desktop/notebook troubleshooting
- Peripheral installation
- Basic Active Directory exposure
- Enterprise ticketing system experience
- CompTIA Security+
- English Language

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-DC-Washington/Junior-Help-Desk-Technician--Tier-1----All-shifts-available---Active-Top-Secret-required_RQ229101-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)