# Senior Ocean Operations Associate

**Company**: Flexport
**Location**: Tokyo, Japan
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Logistics

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/7981628?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bffe9b76-ddb

## Description

## Job Description

The Senior Ocean Operations Associate role is critical to making Flexport's mission to make global trade easy for everyone a reality.

You will play a pivotal role in building the next operational model at Flexport, allowing the company to effectively scale to achieve its mission.

### Tactical Responsibilities

- Execute the end-to-end movement of ocean freight shipments within a regional network (imports and exports).

- Coordinate day-to-day operations with internal and external partners, such as ocean, intermodal, and drayage vendors, customs teams, and Network Operations teams.

- Implement and test scalable operational infrastructure and procedures to ensure efficiency and productivity.

- Analyze data to rate subcontractor performance and inform performance management initiatives.

### Adaptive Responsibilities

- Help build and implement operational infrastructure and procedures in the day-to-day workflow.

- Empower Account Management by participating in feedback loops to ensure client needs are met.

- Use metrics to spot opportunities to improve and deliver great performance.

- Act as a consultant to regional teams, product and engineering, and operations excellence teams on ocean supply chain operations.

### Scope of Duties

- Execute booking and documentation processes with clients and carriers.

- Troubleshoot and escalate shipment exceptions.

- Work with Flexport CSM and AOT teams to ensure effective end-to-end export processes.

- Coach junior specialists.

- Plan and execute special freight operations.

## Requirements

- BA/BS degree.

- Desire to 'build a better machine' and get irritated when things aren't optimal.

- Hands-on, process-oriented, structured thinking with strong problem-solving capabilities.

- Strategic vision and ground floor execution.

- Excellent communication, interpersonal, and organizational skills.

- Client service mindset.

- Next-level attention to detail.

- Courage to challenge the status quo.

## Skills

- Building and using work processes.

- Optimizing processes analytically.

- Pressure testing qualitative and quantitative work.

- Applying policy, process, and best practices.

- Problem-solving through hypothesis-based root cause analysis and experimentation.

- Generating ideas through data.

- Building feedback loops for products or services.

- Executing complex processes without missing adaptive opportunities.

## Skills

### Required
- Building and using work processes
- Optimizing processes analytically
- Pressure testing qualitative and quantitative work
- Applying policy, process, and best practices
- Problem-solving through hypothesis-based root cause analysis and experimentation
- Generating ideas through data
- Building feedback loops for products or services
- Executing complex processes without missing adaptive opportunities

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/7981628?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)