# Principal Delivery Success Manager

**Company**: Okta
**Location**: Bellevue, Washington; Chicago, Illinois; New York, New York; San Francisco, California; Washington, DC
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $155,000-$2,134,000 USD
Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. 

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$138,000-$190,300 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/okta/jobs/7759363?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bffcae55-f3d

## Description

### Secure Every Identity, from AI to Human

Okta builds a trusted, neutral infrastructure to enable organizations to safely adopt AI and other technologies.

### The Customer First Team

We are a team of Identity and Access Management experts helping customers maximize their Okta IAM platform investment.

### Role Summary

As a Principal Delivery Success Manager, you will lead and develop Okta partners to successfully deliver Okta services to customers.

### Key Responsibilities

- Develop delivery capability across the assigned partner portfolio.

- Guide partners through the Service Delivery Partner maturity model.

- Identify specialization gaps and recommend enablement paths.

- Support partners pursuing product specializations.

- Encourage partner certification and skill development.

- Review and validate partner go-live submissions.

- Classify deployments according to complexity levels.

- Ensure deployments meet Okta delivery standards.

- Capture delivery feedback from Professional Services and customers.

- Serve as the delivery advisor for sales teams.

- Recommend partners based on capability and specialization.

- Assist in identifying partners for complex customer architectures.

- Track ecosystem capability trends.

- Identify gaps in partner expertise or geographic coverage.

- Provide recommendations for partner enablement and recruitment.

- Partner with Professional Services and Alliances on delivery quality and relationship management.

### What you’ll bring to the role

- 10+ years of experience in enterprise software delivery, professional services, or partner success roles.

- Experience working with system integrators or service delivery partners.

- Strong understanding of identity and access management concepts.

- Familiarity with enterprise SaaS deployment models.

- Ability to guide partners through complex technology implementations.

- Strong cross-functional collaboration skills.

- Excellent communication and stakeholder management skills.

### And extra credit if you have experience in any of the following!

- Familiarity with programming languages (e.g., .NET, JavaScript, Python, Java).

- Familiarity with open-source tools and development practices.

- Knowledge of load balancers, reverse proxies, and Web Access Management tech.

- Experience with AI GPTs.

### Salary Information

The annual base salary range for this position varies by location:

- San Francisco Bay area: $155,000-$213,400 USD

- Other locations: $138,000-$190,300 USD

## Skills

### Required
- identity and access management
- enterprise software delivery
- partner success
- system integrators
- service delivery partners
- SaaS deployment models
- cross-functional collaboration

### Nice to have
- .NET
- JavaScript
- Python
- Java
- open-source tools
- load balancers
- reverse proxies
- Web Access Management tech
- AI GPTs

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/okta/jobs/7759363?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)