# Scaled Customer Success Manager (AMER)

**Company**: Airwallex
**Location**: Bangalore
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/airwallex/4c2b2ec8-91ae-4579-bd9d-72dc381a0f2a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/scaled-customer-success-manager-amer-bff6e82b-a0c/

## Description

As a Scaled Customer Success Manager, SME & Growth, you’ll own growth for a large portfolio of 1,000+ SME customers. You will leverage data-driven insights and automation to drive product adoption and revenue at scale.

Responsibilities:

- Promote the advantages of using the Airwallex platform and ensure our customer base is utilizing it in the most effective way

- Educate and drive engagement with our portfolio of customers to use the full range of Airwallex products; collect and analyze customer feedback to enhance products, services, and engagement

- Identify systemic friction points in the customer journey and work with Operations to solve them for the entire portfolio

- Develop and execute data-driven lifecycle journeys to engage customers at key milestones

- Monitor intent signals and usage trends to trigger automated or semi-automated “save” and “expansion” campaigns

Requirements:

- 2+ years’ experience in customer support, customer success, or account management in a fast‑growing tech startup or financial services business

- Proven commercial acumen with direct ownership of revenue, upsell, or expansion targets

- Demonstrated analytical rigor using large datasets to identify customer growth and expansion opportunities

- Experience crafting compelling customer messaging and running automated, one‑to‑many outreach or lifecycle campaigns

- Clear prioritization skills, knowing when to apply high‑touch outreach to top customers versus scalable, automated engagement for the broader portfolio

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## Skills

### Required
- customer support
- customer success
- account management
- analytical skills
- data analysis

### Nice to have
- lifecycle marketing
- customer segmentation
- data-driven engagement strategies
- fintech products

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/4c2b2ec8-91ae-4579-bd9d-72dc381a0f2a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)