# Immigration Consultant

**Company**: Fragomen
**Location**: London
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Consulting
**Industry**: Consulting

**Apply**: https://fragomen.wd115.myworkdayjobs.com/en-US/FragomenCareers/job/GB-London/Immigration-Consultant_REQ-028031?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bfd7509d-e08

## Description

Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions.

Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training.

**Key Responsibilities:**

- Under moderate supervision, the consultant's main responsibility is to manage cases in assigned countries for a specific portfolio of clients.

- Liaise with third party vendors (TPV) and clients to ensure cases are on track.

- Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager.

- Keep key clients up to date with developments in local immigration law/processes.

- Coordinate additional services with other internal teams (consular, documents etc) where applicable.

- Exercise judgement in identifying and escalating matters to line managers attention.

- Answer existing and prospective client queries, hosting consultation calls when applicable.

- Document review.

- Ad-hoc project work to streamline/improve processes.

- General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.

**The Team:**

The EA Coordination team is responsible for processing the visas of our clients who are based in countries where Fragomen does not have a physical office.

The team is a dynamic team with employees from various backgrounds and countries with at least 10 different languages being spoken.

**What We're Looking For:**

- Previous experience in case management, account management or project handling.

- A self-starter with excellent communication skills.

- Ability to manage your own time and caseload.

- Previous experience of managing a high volume of work in a fast-paced environment.

- Strong customer service skills.

- Previous customer facing experience.

**Preferred Skills:**

- Additional language skills preferred, but not essential, particularly Hebrew, Romanian, or Russian, Portuguese.

- Experience managing immigration casework, especially for Israel, Romania, or Kazakhstan.

**What We Offer:**

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same.

- Competitive Salary

- Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms

- Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources

- Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution

- Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days.

- Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)

- Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility.

## Skills

### Required
- case management
- account management
- project handling
- communication skills
- customer service

### Nice to have
- Hebrew
- Romanian
- Russian
- Portuguese
- immigration casework

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Source: [Apply at fragomen.wd115.myworkdayjobs.com](https://fragomen.wd115.myworkdayjobs.com/en-US/FragomenCareers/job/GB-London/Immigration-Consultant_REQ-028031?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)