# Technical Success Manager, SecOps

**Company**: Zscaler
**Location**: Bangalore, IND
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Security
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/zscaler/jobs/5227661007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bfcfa824-e95

## Description

We are looking for a SecOps Technical Success Manager (TSM) to join our team. This is a Hybrid role, reporting to the Manager, Technical Success Management in the Technical Success department.

**Role Expectations**

- Lead strategic engagements for high-profile enterprise accounts to ensure solutions align with business needs and drive long-term success

- Proactively analyze complex technical environments to identify security risks and deliver tailored mitigation strategies

- Develop deep product expertise across our Agentic Security Operations (SecOps) Platform to advocate best practices and drive ROI

- Partner cross-functionally across Sales, Support, and Product teams to streamline customer experiences and resolve critical escalations

- Deliver expert technical consulting and training sessions, both virtually and on-site, to educate customers on platform optimization

**Who You Are (Success Profile)**

- You are customer-obsessed, building deep empathy for enterprise security leaders and framing technical insights around solving their real-world risk challenges

- You are a problem-solver who is energized by analyzing complex technical environments and crafting proactive risk mitigation strategies

- You are data driven, leveraging experience in cybersecurity operations and security analytics to surface actionable truths and guide executive decisions

- You are a high-trust collaborator who partners seamlessly across Sales, Support, and Product teams to deliver unified customer experiences

- You champion simplicity by distilling intricate cybersecurity concepts, data fabric workflows, and vulnerability metrics into clear, executive-ready guidance

**What We're Looking for (Minimum Qualifications)**

- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving

- 6+ years of experience in a customer-facing technical consultancy or success role within cybersecurity

- Proven track record of executive stakeholder management, strategic customer engagements, and conveying complex technical concepts clearly

- Hands-on experience analyzing technical environments, conducting cross-functional collaboration, and troubleshooting critical customer escalations

- Bachelor’s degree in Computer Science, Engineering, or a related technical field

**What Will Make You Stand Out (Preferred Qualifications)**

- Deep domain expertise in vulnerability management programs, enterprise risk scoring, and security operations

- Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency

- Prior experience mentoring technical engineers and elevating service delivery practices

- Hands-on familiarity with security data fabric architectures or multi-tool security data integration

**Benefits**

- Various health plans

- Time off plans for vacation and sick time

- Parental leave options

- Retirement options

- Education reimbursement

- In-office perks, and more!

## Skills

### Required
- AI tools
- cybersecurity operations
- security analytics
- executive stakeholder management
- strategic customer engagements

### Nice to have
- vulnerability management programs
- enterprise risk scoring
- security operations
- AI technologies
- security data fabric architectures

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zscaler/jobs/5227661007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)