# Sr. Partner Technical Delivery Engineer

**Company**: Dialpad
**Location**: Denver, US
**Experience**: senior
**Job type**: full-time
**Salary**: $154,800-$195,600 USD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8622759002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bfc2ef0f-9ec

## Description

Dialpad's Channel Programs team is the engine behind our global partner ecosystem. We're looking for a Senior Partner Technical Engineer to own the technical enablement experience for Dialpad's partner network: designing and delivering hands-on workshops, building lab environments, certifying partners on our latest products, and driving the pipeline that flows from a well-trained partner base.

Responsibilities:

- Own end-to-end delivery of technical workshops, boot camps, and summits across NA, EMEA, and ANZ.

- Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.

- Manage marketing launch coordination and drive channel-driven attendance and registration for every event.

- Lead the Lunch & Learn roadshow series, currently active across 18 NA cities.

- Develop comprehensive lab guides with subject-matter experts across all product families.

- Set up and maintain hands-on lab environments used in live training events.

- Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).

- Own technical LMS content within Docebo, keeping certification material current with product releases.

- Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi-annual recertification.

- Validate new product introductions (NPI) and coordinate content updates with SE teams.

- Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event and report results to leadership.

- Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic-certified partners by year-end.

Requirements:

- 5+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.

- Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms , Dialpad product knowledge a plus.

- Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.

- Experience building and running lab environments for training or certification programs.

- Excellent project management skills , you can run a multi-city event calendar without dropping a ball.

- Comfortable owning outcomes: you track pipeline attribution, survey results, and certification completion, not just event attendance.

- Strong executive presence and communication skills; experience presenting to partner leadership.

- Willingness to travel ~50+% for in-person events across NA, EMEA, and ANZ.

Benefits:

- Competitive salary, comprehensive benefits, and real opportunities for growth

- Work at the center of the AI transformation in business communications

- Build and ship agentic AI products that are redefining how companies operate

- Join a team where AI amplifies every employee’s impact

## Skills

### Required
- UCaaS
- CCaaS
- cloud communications platforms
- technical training
- project management
- executive presence

### Nice to have
- Dialpad product knowledge

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dialpad/jobs/8622759002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)