# Senior SAP Operational Support Specialist

**Company**: Diageo
**Location**: Mexico City
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/Mexico-City-Mexico/SAP-BASIS-Operations-Senior-Specialist_JR1131268?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-sap-operational-support-specialist-bf9c854a-87d/

## Description

Diageo is seeking a Senior SAP Operational Support Specialist to provide senior operational support across a global SAP landscape.

The successful candidate will be responsible for ensuring system stability, effective incident and problem management, governance compliance, and continuous improvement of SAP services, integrations, and business-critical processes.

Key accountabilities include:

- Providing senior operational support across the SAP landscape, ensuring system stability, business continuity, performance, and operational excellence

- Leading the investigation and resolution of complex SAP incidents, performing end-to-end root cause analysis and driving permanent corrective actions

- Acting as a senior techno-functional consultant, translating business requirements into scalable technical solutions and supporting project delivery across SAP programs

- Managing and governing SAP integrations and interfaces between SAP and third-party applications, ensuring reliability, continuity, and alignment with business needs

- Collaborating with business, functional, integration, architecture, and infrastructure teams across multiple regions and time zones to support global SAP operations and strategic initiatives

- Supporting ECC to S/4HANA transformation activities, including dual maintenance, retrofit governance, testing, change control, and operational readiness

- Managing SAP change, release, testing, and problem management processes, ensuring appropriate risk assessment, compliance, and production readiness

- Ensuring compliance with SOX, ITGC, audit, and operational control requirements while maintaining comprehensive technical and operational documentation

- Driving continuous improvement, innovation, and adoption of SAP technologies, including SAP BTP, Integration Suite, and other strategic initiatives to enhance platform stability, performance, and business value

The ideal candidate will have:

- 10+ years of SAP operations and support experience within complex SAP environments

- Strong understanding of SAP business processes and the ability to translate business requirements into effective technical solutions

- Proven experience in SAP incident, problem, change, and release management, including production support and root cause analysis (RCA)

- Experience supporting SAP integrations and interfaces across SAP and third-party applications

- Bachelor's degree in Information Technology, Computer Science, Engineering, Data & Analytics, or any related field

- B2 or higher English proficiency, with strong verbal and written communication skills

Preferred qualifications include:

- Exposure to SAP S/4HANA transformation initiatives

- Familiarity with SAP BTP, SAP Integration Suite, AIF, Fiori, or related SAP technologies

- Experience supporting SOX, ITGC, audit, and compliance requirements

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## Skills

### Required
- SAP operations
- SAP support
- SAP business processes
- Technical solutions
- Incident management
- Problem management
- Change management
- Release management
- SAP integrations
- Interfaces
- SOX
- ITGC
- Audit compliance
- English

### Nice to have
- SAP S/4HANA transformation
- SAP BTP
- SAP Integration Suite
- AIF
- Fiori

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Source: [Apply at diageo.wd3.myworkdayjobs.com](https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/Mexico-City-Mexico/SAP-BASIS-Operations-Senior-Specialist_JR1131268?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)