# Senior CX Operations Lead

**Company**: Braze
**Location**: Austin
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $73,040 - $109,620/year
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8332487?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bf8f1892-808

## Description

At Braze, we're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

### What You'll Do

- Own and continuously improve operational processes and business requirements within the ES and PS divisions.

- Lead high-impact operational programs that improve business processes and ensure alignment with departmental and company OKRs.

- Collaborate with the Data Engineering Enterprise Platform team (DEEP) to establish and maintain reporting frameworks that provide senior leadership with actionable insights into operational efficiency.

- Act as a trusted advisor and liaison between the CX business and key operational and technical teams.

- Build and maintain strong, collaborative relationships with other departments.

- Liaise closely with the BZS team, building well-honed specifications and requirements documents from business cases.

- Help build the change management strategy for new processes or systems.

- Possess an advanced understanding of the systems and tools used by CX, including Salesforce and other relevant platforms.

- Bring strong leadership qualities to a role without direct reports.

### Who You Are

- You are a solutions-focused subject matter expert in CX Operations, with a strong command of B2B SaaS business operations for CX Services organizations.

- You have a proven track record of designing and delivering operational programs that have resulted in meaningful efficiency improvements.

- You possess an independent and results-oriented mindset.

- You have exceptional written and verbal communication skills.

- You are inquisitive about new technologies.

- You are a highly collaborative individual.

- You have strong experience with datasets and advanced data analysis using industry tooling.

- You have a strong work ethic and take full responsibility for resolving complex issues.

- 5+ years of relevant experience in an Operations or Process Improvement role.

### Benefits

- Competitive compensation that may include equity

- Retirement and Employee Stock Purchase Plans

- Flexible paid time off

- Comprehensive benefit plans covering medical, dental, vision, life, and disability

- Family services that include fertility benefits and equal paid parental leave

- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

- A curated in-office employee experience

- Opportunities to give back to your community

- Employee Resource Groups

- Collaborative, transparent, and fun culture

## Skills

### Required
- Salesforce
- data analysis
- operational improvement
- B2B SaaS business operations
- CX Services

### Nice to have
- Snowflake

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8332487?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)