# Data Center Hardware Quality & Reliability Engineer **Company**: OpenAI **Location**: San Francisco **Work arrangement**: hybrid **Experience**: senior **Job type**: Full time **Salary**: $226K - $285K **Category**: Engineering **Industry**: Technology **Wikidata**: https://www.wikidata.org/wiki/Q124605186 **Apply**: https://jobs.ashbyhq.com/openai/e7594296-a38b-43a1-b4f8-01253a3b7732?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_bf6b08a6-b2f ## Description ## Compensation $226K – $285K • Offers Equity The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits. - Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts - Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit) - 401(k) retirement plan with employer match - Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks) - Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees - 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law) - Mental health and wellness support - Employer-paid basic life and disability coverage - Annual learning and development stipend to fuel your professional growth - Daily meals in our offices, and meal delivery credits as eligible - Relocation support for eligible employees - Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided. ## About The Role Own the end-to-end data-center hardware quality and reliability loop for OpenAI’s 3P infrastructure and 1P current and next-gen platforms. Turn field failures into quantified risk, fast containment, verified root cause, improved MQE/NPI and manufacturing-test coverage, accurate spares forecasts, and upstream changes that prevent recurrence. The first hire must combine practical hardware/system understanding, reliability engineering, data fluency, and cross-functional technical leadership at data-center scale. ## Key Responsibilities - Build and govern the field-quality data model across telemetry, tickets, RMA/repair, FA, firmware, configuration, supplier, and manufacturing genealogy. - Define AFR, ASR, DPPM, MTBF/MTTR, repeat-repair, NTF, repair-cycle-time, and forecast-versus-actual metrics with explicit denominators and uncertainty. - Provide fleet-level macro views and unit/FRU/cohort-level micro views; detect shifts and bound affected populations. - Lead systemic field-failure triage, containment, failure analysis, 8D/CAPA, risk assessment, corrective-action verification, and recurrence monitoring. - Develop cohort, life-data, reliability-growth, and spare-demand projections by product, FRU, supplier, configuration, geography, and age. - Partner with MQE and NPI to convert field mechanisms into manufacturing-test coverage, screening/stress profiles, diagnostics, control plans, DFR/DFS requirements, FMEA/FTA, mission profiles, FRU strategy, and qualification gates. - Close the loop by verifying whether upstream changes reduce field recurrence. - Define supplier/CM FA standards, field-data contracts, scorecards, escalation paths, and closure evidence. - Provide serviceability, TCO, and spares inputs without owning inventory execution or procurement. - Create concise executive decision packages: population at risk, exposure, confidence, options, cost/risk, and recommendation. - Run the cross-functional reliability council and, as the team grows, mentor the 1P and 3P Field Quality Engineers. ## Qualifications - BS in electrical, mechanical, computer, materials, reliability engineering, physics, or equivalent experience; MS preferred. - 8+ years in hardware quality/reliability, server/rack systems, or mission-critical infrastructure; 3+ years owning field-failure, RMA, or CAPA outcomes. - Solid working understanding of hardware and system architecture across board, tray, rack, firmware, telemetry, manufacturing test, and fleet behavior; deep expertise in every subsystem is not required. - Reliability statistics: censored life data, Weibull/Poisson/binomial methods, confidence bounds, MTBF/MTTR, and reliability growth. - Hands-on FMEA/FTA, accelerated or reliability-demonstration testing, 8D/CAPA, FA, and corrective-action verification. - Working proficiency with SQL and Python/R or equivalent analytics tools. - Ability to influence design, validation, operations, suppliers/CMs, and senior leaders without direct authority. ## Preferred Skills - GPU/AI server platforms, liquid cooling, high-power delivery, high-speed networking, rack integration, or data-center operations. - Design for serviceability: FRU boundaries, diagnostics, repair workflows, tooling/access, and spares policy. - Qualification-to-field correlation and mission-profile development. - ODM/CM/supplier experience: FA quality, audit, QBR, and corrective-action governance. - Linux/BMC/IPMI/Redfish logs and fleet telemetry. - Leadership of a cross-generation reliability program or launch-readiness gate. ## Skills ### Required - hardware quality/reliability - server/rack systems - mission-critical infrastructure - reliability statistics - FMEA/FTA - SQL - Python/R ### Nice to have - GPU/AI server platforms - liquid cooling - high-power delivery - high-speed networking - rack integration - data-center operations - design for serviceability - qualification-to-field correlation - ODM/CM/supplier experience - Linux/BMC/IPMI/Redfish logs --- Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/e7594296-a38b-43a1-b4f8-01253a3b7732?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)