# Public Contact Officer

**Company**: West Midlands Police
**Location**: Birmingham, West Midlands
**Job type**: full-time
**Salary**: £28,914 to £32,613
**Category**: Other
**Industry**: Law Enforcement

**Apply**: https://ecwz.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2492?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
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## Description

As a Public Contact Officer at West Midlands Police, you will be the initial point of contact for members of the public visiting the Public Contact Office. You will deal with a wide range of enquiries, provide advice, and give information as necessary.

Key responsibilities include:

- Acting as the initial point of contact for members of the public

- Providing proactive engagement with the public, external partners, internal departments, and other emergency services

- Making clear, timely decisions to assess, grade, and deal with calls for service

- Taking and processing vehicle seizure notices

- Liaising with the Motor Insurance Bureau (MIB) and PNC in respect of vehicle seizures

The role requires 24/7 working, with varying shift patterns, including early, late, and night shifts.

The salary range for this role is £28,914 to £32,613.

The selection process includes an online application and sift, interviews, pre-employment checks, vetting checks, medical checks, and reference checks.

## Skills

### Required
- communication
- decision-making
- vehicle seizure processing

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