# Community Support Specialist, Weekend (London, United Kingdom)

**Company**: Figma
**Location**: London
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Design
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/figma/jobs/5985406004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bf0c3511-e42

## Description

Figma is growing its team of creatives and builders on a mission to make design accessible to all.

As a member of the Product Support Team, you’ll be the voice of Figma, ensuring the community has an exceptional experience across public platforms and touch-points.

What you'll do at Figma:

- Monitor community and social platforms (community forum, X, Reddit, etc.) and handle escalations

- Provide outstanding technical support for new and experienced Figma users on community and social platforms

- Help moderate and organise the community forum, ensuring it stays a healthy and safe space for the global community

- Identify trends and areas of improvement for the community forum and other community support initiatives, improving engagement and creating a seamless one-to-many support experience

- Collect and prioritise customer feedback into meaningful recommendations for product and research teams

- Work with the Technical Quality Support team to report and escalate technical issues

- Close the feedback loop with users when bugs are resolved and feature requests are implemented, crafting detailed support content

Requirements:

- 2+ years’ experience working in a support or community environment for a technical SaaS product, with good technical capability and written communication skills

- Demonstrate a bias toward action and responsiveness

- Maintain high attention to detail while prioritising tasks by urgency

- Listen to customer feedback and respond effectively in public forums or directly with users

- Adapt quickly and thrive in the fast-evolving pace of startup environments

Benefits:

- Celebrate and support differences, promoting diversity and inclusion

- Equal opportunity workplace, dedicated to equal employment opportunities

- Reasonable accommodation for individuals with disabilities

## Skills

### Required
- technical support
- community management
- communication skills
- problem-solving

### Nice to have
- design tools
- SaaS products
- customer feedback analysis

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/figma/jobs/5985406004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)