# Senior Forward Deployed Product Manager

**Company**: Fin, now part of Salesforce
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $199,800 - $222,000
**Category**: Product Management
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7111007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bf02fe4c-eec

## Description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

In this role, you will work directly with Fin's biggest customers to deploy and optimize Fin's AI-powered customer support solutions, driving measurable success and gathering insights to inform product development.

**Responsibilities**

- Own outcomes for a portfolio of strategic customers deploying Fin

- Understand customers' businesses, support operations, and technical environments to propose effective deployment plans

- Run the full deployment lifecycle, including pitching and demoing Fin, scoping solutions, configuring products, and unblocking obstacles

- Serve as the AI expert in the room, educating customers on how to achieve outstanding results with Fin

- Collaborate with Sales, Success, and R&D to ensure seamless deployments

- Turn field learnings into product improvements, shaping the roadmap with evidence-backed input

- Develop deployment playbooks, patterns, and best practices to accelerate future deployments

**Requirements**

- Customer obsession with deep empathy and a bias for action

- Excellent communication and storytelling skills

- Technical fluency, with the ability to discuss modern tech stacks with engineers and customers

- Evidence-based thinking, using data to inform deployment plans and roadmap decisions

- Cross-functional influence, navigating organizational boundaries to achieve customer success

- Comfort with ambiguity, thriving in fast-changing environments

- Operational rigor, managing multiple deployments and priorities with structure and organization

**Nice to Have**

- Experience building product for enterprise customers

- Startup or B2B SaaS experience

- Background in technical consulting, solutions engineering, or customer success

The base salary range for candidates within the San Francisco Bay Area is $199,800 - $222,000.

## Skills

### Required
- customer obsession
- communication
- storytelling
- technical fluency
- evidence-based thinking
- cross-functional influence
- operational rigor

### Nice to have
- enterprise product experience
- startup experience
- B2B SaaS experience
- technical consulting
- solutions engineering
- customer success

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7111007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)