# Fintech Support

**Company**: Acadia, a wholly owned subsidiary of London Stock Exchange Group (LSEG)
**Location**: Taguig City
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Associate--PTS-Customer-Support_R0123105?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_beeb0af7-dc8

## Description

This Fintech Support role is part of the Client Services department at Acadia, a leading financial technology provider. You will act as the first point of contact for clients globally, handling service requests, incidents, problems, escalations, and providing an interface for other functions such as new client on-boarding.

In this entry-level role, you will learn about trading technology and the collateral management business. You will be supporting the proprietary trading application and transaction network.

**Role Responsibilities**

- Ensure that the highest levels of service are delivered to clients

- Provide telephone and email-based customer support

- Provide first-line investigation and diagnosis, resolving at first contact whenever possible and keeping customers informed of progress

- Assess the impact and urgency of cases and gather appropriate information for the request

- Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently

- Maintain accurate records of activity taken throughout the lifecycle of a case

- Management of escalation through other teams, ensuring high quality of feedback and service to customers at all times

- Work closely with Service Management Team to maintain excellent service including handing over to US

- Develop a good understanding and technical expertise across all products

- Resource for project work

- Support the Client Services Manager towards continuous improvement of team process and customer experience

**Experience and Qualifications Required**

- At least 1 year of experience in customer support is a plus

- At least 1 year of experience in Financial Services / Trading Support is a plus

- Bachelor’s Degree, Finance or related degrees preferred

- Recent graduates are welcome to apply

- Good understanding and awareness of IT terminologies

- Ability to translate technical language into user-friendly information

- Must be flexible to work shifting schedule

- Excellent communication skills (written and verbal)

- Good decision-making skills (able to act decisively under pressure)

- Highly motivated and an energetic team player, determined and driven with a can-do attitude

- Ability to work in a high-pressure environment in terms of volume and intensity of activity

- Ability to adapt to new situations quickly and think on his/her feet

## Skills

### Required
- customer support
- Financial Services
- Trading Support
- IT terminologies
- communication skills
- decision-making skills

### Nice to have
- Bachelor’s Degree in Finance or related fields

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Associate--PTS-Customer-Support_R0123105?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)