# Technical Support Analyst

**Company**: Qualtrics
**Location**: Chicago, Illinois
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: $66,000-$80,000 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/qualtrics/jobs/8316957?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bee55a95-a1d

## Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

As a Technical Support Analyst, you will serve as the frontline face and problem-solver for our technical support operations. You will be responsible for providing high-quality, timely support to clients and internal teams by diagnosing technical inquiries, performing basic troubleshooting, and triaging system issues.

**Responsibilities**

- Drive Frontline Support: Serve as the primary point of contact for incoming technical requests, delivering a positive and efficient resolution experience.

- Maintain Platform Stability: Perform routine system checks and basic validation activities to help ensure optimal platform performance across environments.

- Troubleshoot & Document: Diagnose access and configuration issues while accurately logging and tracking tickets according to established procedures.

- Collaborate on Issue Handoffs: Partner with Implementation and Customer Success teams to ensure seamless transition and quick resolution of client issues.

- Build Knowledge Resources: Maintain up-to-date documentation on common platform issues, step-by-step solutions, and FAQs.

**Requirements**

- 1–2 years of experience in technical support, helpdesk, or customer support role (SaaS platform experience preferred).

- Basic working knowledge of SQL, APIs, JSON, Unix/Linux, and Excel for data reading and simple querying.

- Demonstrated experience using ticketing systems and structured support workflows.

- Bachelor's degree in Information Technology, Business, Operations, or equivalent practical experience.

- Strong track record of effective written and verbal communication skills with diverse stakeholders.

**Benefits**

- Comprehensive Health & Wellness: Premium medical, dental, and vision packages for you and your dependents.

- Continuous Skill Development: Dedicated time and resources for technical learning, certifications, and hands-on skill development.

- Paid Time Off & Work-Life Balance: Generous paid vacation, sick time, and paid company holidays.

- 401(k) & Financial Planning: Company-matched retirement contribution plans to support your long-term financial goals.

## Skills

### Required
- SQL
- APIs
- JSON
- Unix/Linux
- Excel

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/qualtrics/jobs/8316957?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)