# Service and Engagement Team Leader **Company**: Target **Job type**: full-time **Salary**: $25.00 - $42.50 per hour **Category**: Retail **Industry**: Retail **Apply**: https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/20908-Frederick-Rd-GermantownMD-20876-4134/Service---Engagement-Team-Leader_R0000476815?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_bea06f41-fdd ## Description The starting pay range for this position per hour is $25.00 - $27.00, with a full pay range of $25.00 - $42.50 per hour. As a Service and Engagement Team Leader at Target, you will play a crucial role in delivering exceptional guest experiences and driving sales growth. Responsibilities: - Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience. - Ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations. - Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments. - Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution. - Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. - Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations. - Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning. - Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload. - Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guests and enhance their shopping experience. - Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities. - With guidance from your direct leader, engage in consistent, meaningful development conversations throughout the critical touch points within the team's career path. - Personalise recognition and appreciation of your team to reinforce critical guest service behaviours and promote a positive team and guest-centric culture. - Quickly respond to any concerns with guests' shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues. - Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events. - Evaluate candidates for open positions and develop a guest-centric team as directed by your direct leader. - Support and enable team members to deliver pick up and drive up orders efficiently and accurately to digital guests. - Demonstrate a culture of ethical conduct and compliance. - Lead and demonstrate a safety culture through modelling and recognising safe behaviours. - Model the execution of physical security processes to enhance the in-store security culture. - Support merchandise protection strategies across the total store. - Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts. - Address all store emergency and compliance needs. Requirements: - High school diploma or equivalent - Must be at least 18 years of age or older - Previous retail experience preferred, but not required - Lead and hold others accountable - Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed - Work independently and as part of a team - Manage workload and prioritise tasks independently and with a team - Welcoming and helpful attitude toward all guests and other team members - Effective communication skills - Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes. Benefits: - Comprehensive health benefits and programs - 401(k) - Employee discount - Short-term disability - Long-term disability - Paid sick leave - Paid national holidays - Paid vacation ## Skills ### Required - Communication - Leadership - Problem-solving - Time management - Teamwork ### Nice to have - Retail experience - Leadership experience --- Source: [Apply at target.wd5.myworkdayjobs.com](https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/20908-Frederick-Rd-GermantownMD-20876-4134/Service---Engagement-Team-Leader_R0000476815?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)