# Tolling Recovery Manager

**Company**: WSP
**Location**: Concord, NH
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Consulting

**Apply**: https://emit.fa.ca3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/98057?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_be92aac6-3b8

## Description

WSP is seeking a Tolling Recovery Manager to lead unpaid-toll processing and image-review operations.

The successful candidate will oversee the lifecycle from automated and manual image review through registered-owner processing, First and Second Invoices, Violation Notices, disputes, waivers, enforcement support, DMV Hold coordination, reconciliation, and final disposition.

Key responsibilities include:

- Leading unpaid-toll processing from transaction identification through final resolution and disposition

- Overseeing automated and manual image-review workflows

- Managing registered-owner processing through approved DMV and other authorised sources

- Coordinating invoice and notice files with print, mail, electronic-delivery, returned-mail, and reconciliation processes

- Monitoring compliance with applicable KPIs, SLAs, Business Rules, procedures, and processing timelines

- Coordinating with the Finance Manager on tolls, payments, fees, waivers, refunds, adjustments, cancellations, write-offs, reconciliation, and audit support

The ideal candidate will have:

- Minimum five years of unpaid-toll processing experience, including image-review experience

- Experience with automated image-review workflows

- Experience with manual image-review workflows

- Experience with enforcement processes

This role is contingent on a future project victory.

## Skills

### Required
- unpaid-toll processing
- image-review
- enforcement processes
- automated image-review workflows
- manual image-review workflows

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Source: [Apply at emit.fa.ca3.oraclecloud.com](https://emit.fa.ca3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/98057?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)