# Polish-speaking Customer Support Teammate

**Company**: TaskUs
**Location**: Cairo
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Cairo-Egypt/Polish-Speaking-Teammate_R_2608_10999?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_be88d9e2-fcc

## Description

As a Polish-speaking Customer Support Teammate at TaskUs, you will be the face of our partnership, handling inquiries from our users regarding our services and products via various channels (Email, Chat, and Phone). Your primary goal is to resolve customer issues efficiently, accurately, and empathetically, thereby enhancing the overall Customer Experience (CX) and building brand loyalty.

**Core Responsibilities**

- Professionally handle inbound and outbound communications in Polish (and English as required) via phone, email, and live chat.

- Identify, troubleshoot, and resolve customer complaints, including account, subscription management, and standard billing queries, on the spot.

- Maintain meticulous records of all interactions and transactions within our CRM system.

- Recognize and route complex or unresolved technical issues to the appropriate internal departments (CS2/Management).

- Identify latent customer needs and pain points and share these insights with product and service improvement teams.

**Key Skills & Qualifications**

- Language Proficiency: Polish (Near-native/Full professional proficiency, B2/C1 level), English (Professional working proficiency, B1 level).

- Exceptional verbal and written communication skills with proper grammar and a professional phone manner.

- High levels of empathy, patience, and active listening to connect with customers in a high-pressure environment.

- Strong logical thinking, problem-solving skills, and the ability to analyze transaction details and customer behaviors.

- Proficient in Windows OS/macOS and comfortable navigating Google applications and CRM tools.

**What We Offer** At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

## Skills

### Required
- Polish
- English
- Customer Support
- CRM tools
- Windows OS
- macOS
- Google applications

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Cairo-Egypt/Polish-Speaking-Teammate_R_2608_10999?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)