# Associate Director, Governance and Control

**Company**: AIA
**Location**: Hong Kong, HK
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Financial Services
**Wikidata**: https://www.wikidata.org/wiki/Q30255387

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Associate-Director--Governance-and-Control_JR-68062?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_be808e1c-882

## Description

At AIA, we've started an exciting movement to create a healthier, more sustainable future for everyone. As part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement.

**About the Role**

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer-first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end-to-end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey.

**Responsibilities:**

- Lead Governance & Control team of Partnership Distribution to manage the operation and sustain long-term business quality

- Design and manage the execution of business quality framework for different distribution channels and models

- Design and implement effective controls in identified risk areas of partnership distribution channels, including:

+ Selection and appointment of intermediaries   + Ongoing appraisal of intermediaries   + Sales & marketing and communication controls   + Compensation controls   + Sales process and business quality management   + Customer complaint and conduct management

- Liaise with business partners and other internal stakeholders to implement effective controls in identified risk areas

- Work closely with business partners on business quality-related areas and ensure guidelines from IA are observed

- Perform regular risk and control assessments for the department and drive actions to address areas with increased risks

- Manage and report compliance incidents for the department

- Coordinate and provide support for reviews of the department by Compliance, Internal Audit, and regulators

- Drive enhancement of awareness and knowledge of risk management and controls & governance for department staff and business partners

- Lead governance-related initiatives to sustain long-term business quality

- Drive people development and performance-driven culture

- Lead ad-hoc projects and assignments

- Ensure team members who perform regulated activities have obtained relevant licenses and fulfilled licensing requirements

**Requirements:**

- University/College graduate with 10 years' relevant working experience with supervisory responsibilities

- Strong organizing and management skills

- Strong presentation and communication skills

- Good written and spoken English and Cantonese

- Obtain relevant license if job involves regulated activities

**Others:**

- Required to obtain the license of Insurance Authority (IA) (Paper 1, 3, and 5)

- Required to obtain relevant license if job involves regulated activities

## Skills

### Required
- governance
- control
- risk management
- compliance
- leadership

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Associate-Director--Governance-and-Control_JR-68062?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)