# Payroll Managed Services Representative

**Company**: Workstream
**Location**: Philippines
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Salary**: $50 Monthly Stipend
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/workstream/jobs/6233039004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_be753e36-a93

## Description

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce.

There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better.

As a Payroll Managed Services Representative, you will help customers navigate their payroll needs while leveraging AI-powered tools and automation to enhance the quality, speed, and consistency of our service.

**Responsibilities**

- Respond to customer questions, investigate issues, and provide clear, helpful resolutions.

- Prepare regular payrolls using customer-provided data points and recurring items.

- Review payroll data, identify discrepancies, and follow established controls and procedures.

- Deliver accurate and timely Payroll services to customers.

- Handle sensitive payroll and employee information with a high degree of confidentiality.

- Use AI-enabled tools and automated workflows to improve speed, quality, and consistency.

- Apply human judgment to review, validate, and escalate AI-generated recommendations or outputs.

- Identify recurring customer issues and manual processes that could be improved through automation.

- Share customer feedback and operational insights with team leaders and the Engineering, Product, and Design (EPD) team.

- Participate in testing, rollout, and adoption of new AI-powered tools and processes.

- Maintain accurate documentation and contribute to knowledge-base improvements.

- Meet service, quality, productivity, and customer-experience goals.

- Support a collaborative team environment through knowledge sharing, coaching, and continuous improvement.

**Requirements**

- Experience: 2+ years in payroll, customer service, operations, HR technology, finance operations, or a related field.

- Attention to detail and commitment to accuracy.

- Excellent written and verbal communication skills.

- Ability to manage multiple priorities and meet time-sensitive deadlines.

- Problem-solving and critical-thinking skills.

- Comfort working with software, data, and digital workflows.

- Willingness to learn and use AI-powered tools responsibly.

- Ability to handle confidential information with discretion.

- Customer-focused mindset and demonstrated ownership of issues through resolution.

**Nice to Have**

- Experience processing payroll or supporting payroll-related customer inquiries.

- Familiarity with payroll systems, HRIS platforms, timekeeping systems, or financial software.

- Payroll certification such as FPC or CPP.

- Experience with workflow automation, AI-assisted tools, quality assurance, or process improvement.

- Experience working in a fast-paced technology or service environment.

**Success in This Role** Success will be measured by:

- Accurate and timely completion of Payroll services.

- High-quality, empathetic, and effective customer support.

- Consistent adherence to service controls, policies, and compliance requirements.

- Productive and responsible use of AI-powered tools.

- Meaningful contributions to process and automation improvements.

- Strong collaboration with teammates and the EPD organization.

- Continued development of payroll, service, and technology skills.

## Skills

### Required
- payroll
- customer service
- operations
- HR technology
- finance operations
- problem-solving
- critical thinking
- communication
- confidentiality

### Nice to have
- payroll processing
- payroll systems
- HRIS platforms
- timekeeping systems
- financial software
- workflow automation
- AI-assisted tools
- quality assurance
- process improvement

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/workstream/jobs/6233039004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)