# Team Leader

**Company**: TaskUs
**Location**: Navi Mumbai, India
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Navi-Mumbai-India/Team-Leader_R_2605_6934?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_be6b1395-d4c

## Description

As a Team Leader at TaskUs, you will manage the day-to-day planning and operations of your team, ensuring they deliver on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).

Your responsibilities include:

- Coaching and managing teammates under your supervision

- Conducting team huddles, coaching sessions, and recognising weaknesses to offer solutions for improvement

- Creating reports of your team's performance and documenting feedback from clients

- Effectively managing issues that may arise, including HR-related ones

- Acting as a liaison between management and your team

Requirements:

- College or vocational school graduation

- At least one year of relevant Team Leader experience managing at least 10+ teammates in a customer support role within an outsourcing or similar company

- Excellent verbal and written communication skills

- Above-average technical know-how

- Previous experience working on phone, email, and live chat customer support roles is a plus

- Familiarity with E-Commerce, Customer service, or other tools is desirable

We offer competitive industry salaries and comprehensive benefits packages, prioritising our employees' well-being. Join our team today and experience our dedication to supporting People First.

## Skills

### Required
- Leadership
- Communication
- Technical skills
- Customer Support

### Nice to have
- E-Commerce
- Customer service

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Navi-Mumbai-India/Team-Leader_R_2605_6934?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)