# Large Format Printer -Field Service Engineer

**Company**: HP
**Location**: All Cities, California
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $25 to $38 USD per hour
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-California-United-States-of-America/Large-Format-Printer--Field-Service-Engineer_3164884-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_be669b66-e80

## Description

The Large Format Printer Field Technical Support Team is part of HP's Global Customer Support Organization, which supports customers in every aspect of their journey with HP.

As a Large Format Printer Field Service Engineer, you will provide on-site technical support, installation, maintenance, troubleshooting, and repair services for HP Large Format Printing equipment.

The ideal candidate is a hands-on technical professional with strong mechanical and electrical skills who thrives in a field-based environment while providing good customer service.

**Responsibilities**

- Perform installations, training, maintenance, and repairs on customer's Large Format Printing equipment.

- Determine site and equipment requirements.

- Understand customer goals and identify the consequences of various solutions.

- Work according to the project plan, installation plan, and escalation plan.

- Configure system hardware, software, and network components.

- Assemble and integrate system/product and verifies system/product operation.

- Use proactive monitoring procedures to identify problem-prevention opportunities.

- Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts.

- Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.

- Handle customer-relations problems promptly and appropriately and escalate issues according to established procedures.

**Education and Experience**

- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

- Has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on-site customer support, Mission Critical, systems experience, or a related field.

**What you will bring**

- Knowledge and experience with printer's repair support

- Exceptional organizational or project management skills

- Exceptional communications skills

- Problem-solving skills

- The ability to build and maintain ongoing relationships with customers, peers, and support partners

- The ability to perform under pressure where customers rely on you to solve their technical problems

**Skills**

- Knowledge of Color Management

- Knowledge of inkjet printing technology

- Strong mechanical skills

- Strong pneumatic skills

- Strong electrical and electronic skills

- Strong computer/network skills

- Ability to work autonomously.

- Valid driver's license in good standing

- Ability to lift, bend and stoop throughout the day as necessary to repair printers.

**Salary**

The pay range for this position is $25 to $38 USD per hour (applies to United States of America candidates only).

**Benefits:**

HP offers a comprehensive benefits package for this position, including:

- Health insurance

- Dental insurance

- Vision insurance

- Long term/short term disability insurance

- Employee assistance program

- Flexible spending account

- Life insurance

- Generous time off policies, including;

- 4-12 weeks fully paid parental leave based on tenure

- 13 paid holidays

- 15 days paid time off ( US benefits overview)

## Skills

### Required
- Color Management
- inkjet printing technology
- mechanical skills
- pneumatic skills
- electrical and electronic skills
- computer/network skills

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-California-United-States-of-America/Large-Format-Printer--Field-Service-Engineer_3164884-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)