# Senior Manager, Plans & Programs **Company**: Aviva Canada **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $100,000 – 140,000 **Category**: Finance **Industry**: Finance **Apply**: https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Calgary/Senior-Manager--Plans---Programs-Western-Canada_R-171226?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_be57ee2a-6d4 ## Description At Aviva Canada, we're looking for a Senior Manager, Plans & Programs to lead our Global Corporate & Specialty (GCS) business unit in the Western region. As a Senior Manager, you will be responsible for the profitable growth, underwriting quality, and performance of the Plans & Programs portfolio across Western Canada. You will drive business development, strengthen broker and program partner relationships, and lead a team of underwriters in delivering sustainable growth and underwriting excellence. **Portfolio Leadership & Underwriting Excellence** - Manage the profitability, growth, retention, and underwriting performance of assigned Programs and Portfolio Solutions business. - Ensure underwriting quality, service standards, and portfolio management practices align with corporate objectives, underwriting guidelines, and delegated authorities. - Monitor portfolio performance, including premium growth, rate adequacy, loss ratios, retention, and profitability metrics. - Provide technical oversight and guidance on complex underwriting opportunities, referrals, manuscript wordings, and coverage solutions. - Analyze market trends, emerging risks, and portfolio results to identify opportunities and recommend actions to improve business performance. - Oversee underwriting audits, quality reviews, and remediation activities as required. - Support underwriting consistency and governance through effective application of policies, procedures, and risk management practices **Leadership & Talent Development** - Lead, coach, mentor, and develop a team of underwriters. - Establish performance expectations, annual goals, and development plans that support employee growth and business needs. - Support recruitment, onboarding, succession planning, and talent management activities. - Deliver technical training and identify development opportunities to enhance underwriting capability across the team. - Foster a collaborative, high-performing culture that promotes accountability, engagement, and continuous learning. - Act as a trusted technical resource and escalation point for underwriting staff. **Business Development & Relationship Management** - Build, maintain, and strengthen relationships with brokers, clients, program administrators, and other strategic partners. - Lead the development and presentation of business proposals for prospective and existing business opportunities. - Maintain a robust pipeline of new business opportunities while supporting the growth of existing Programs and Portfolios. - Conduct broker stewardship meetings, marketing visits, business reviews, and client presentations. - Identify opportunities to expand profitable business within established appetite and underwriting guidelines. - Promptly address and resolve broker and client issues to support long-term partnership success. **Business Planning & Operational Effectiveness** - Support the execution of business plans designed to achieve production, profitability, pricing, and growth objectives. - Contribute portfolio insights and market intelligence to support business planning activities. - Monitor and report on monthly and annual portfolio performance, identifying variances and recommending corrective actions where required. - Support budget planning and forecasting activities for assigned portfolios. - Develop and maintain underwriting authority statements appropriate to team member capabilities and experience. - Identify and implement process improvements to enhance operational efficiency, service delivery, and underwriting effectiveness. **Collaboration & Risk Management** - Promote a strong risk management culture and ensure compliance with underwriting authorities, governance standards, and regulatory requirements. - Monitor portfolio risk exposures and support strategies to improve underwriting results and mitigate emerging risks. - Partner with Claims, Actuarial, Risk Engineering, CTU, and other stakeholders to ensure sound underwriting and portfolio management decisions. - Support internal audits, broker reviews, peer reviews, and governance activities as required. **What you'll bring** - University degree or equivalent combination of education and experience. - CIP designation required. - 8-10 years of commercial Property & Casualty underwriting experience. - 2 years minimum of people leadership experience. - Experience managing Programs, Portfolio Solutions, MGA, Delegated Authority, or Specialty business. - Strong understanding of underwriting principles, portfolio management, pricing, coverage analysis, and risk selection. - Proven ability to manage profitable books of business and achieve growth objectives. - Strong broker relationship management and business development skills. - Excellent analytical, communication, negotiation, and influencing abilities. - Demonstrated ability to manage competing priorities in a dynamic and fast-paced environment. **What makes you stand out** - FCIP, CPCU, CRM, or other professional designation considered an asset. **What you'll get** - The salary band for this position ranges from $100,000 – 140,000. - Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. - Outstanding Career Development opportunities. - We'll support your professional development education. - Competitive vacation package with the option to purchase 5 extra days off per year. - Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. - Corporate wellness programs to support our employees' physical and mental health. - Hybrid flexible work model. ## Skills ### Required - underwriting - portfolio management - risk management - leadership - communication - analytical skills ### Nice to have - FCIP - CPCU - CRM --- Source: [Apply at aviva.wd1.myworkdayjobs.com](https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Calgary/Senior-Manager--Plans---Programs-Western-Canada_R-171226?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)