# Senior Technical Services Engineer

**Company**: MongoDB
**Location**: Tokyo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mongodb/jobs/8205442?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_be4d8819-62c

## Description

We are looking for a Senior Technical Services Engineer based in Tokyo for our hybrid working model.

## Job Summary

The successful candidate will provide direct partner support, support joint/mutual customers, and serve as a centralized point of contact within Technical Services for partner-account support matters.

## Required Skills

- Experience building and maintaining complex mission-critical production database systems (RDBMS or NoSQL)

- Coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.

- Experience working with APIs and integrating with 3rd party technologies and software

- Solid hands-on experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting

- Experience analyzing and troubleshooting issues holistically

- Troubleshooting experience with TCP/IP networking stack on OS and Hypervisor

- Experience using or administering one or more cloud services stacks such as AWS, Azure or GCP

- Hands-on experience with administering and troubleshooting NAS, SAN, local storage, multi-pathing

- Experience building solutions involving application workloads and use cases

## Preferred Skills

- Experience using or managing MongoDB

- Experience in one or more programming languages developing applications using a NoSQL or SQL database

- Strong understanding of authentication systems such as LDAP, Kerberos, AD

- Experience using distributed version control systems, and in particular git

- Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators

- Experience in working software product teams, and familiarity with product release processes from planning to release

## Success Measures

- In 3 months, you’ll have gained a deep understanding of MongoDB and its partner ecosystem

- In 6 months, you will be comfortable working frontline with our customers and partners

- In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics

## Responsibilities

### Direct Partner Support

- In-market support for technology partners to ensure good customer outcomes

- Development support through the Design-Win process

- Acting as the domain expert/context source for partner-related matters

- Actively monitoring partner-related cases to ensure correct handling

- Facilitating partner engagement as needed

- Onboarding partners

- Partners Center of Excellence work per onboarded partner

### Support Joint/Mutual Customers

- Leading multi-vendor collaboration when an issue's root cause spans multiple vendors

- Managing mutual support systems and case-handling processes

- Managing partner escalation contacts and processes

## Benefits

MongoDB offers a supportive and enriching culture for everyone, including employee affinity groups, fertility assistance, and a generous parental leave policy.

## Skills

### Required
- Java
- Python
- Ruby
- C
- C++
- C#
- Javascript
- node.js
- Go
- Linux
- AWS
- Azure
- GCP
- TCP/IP
- NAS
- SAN
- multi-pathing

### Nice to have
- MongoDB
- LDAP
- Kerberos
- AD
- git
- Kubernetes

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mongodb/jobs/8205442?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)