# Senior Associate, Process Manager

**Company**: Capital One
**Experience**: senior
**Job type**: full-time
**Salary**: $88,800 - $101,300 per year
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Houston-TX/Senior-Associate--Process-Manager_R1000995?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_be4bc632-6ed

## Description

As a Senior Associate, Process Manager at Capital One, you will be part of a team responsible for creating and enhancing processes that deliver excellence to debit network partners and clients.

The ideal candidate is highly curious, technology-focused, and adept at finding automation and AI solutions to optimize legacy workflows.

**General Responsibilities:**

- Lead and own process improvement initiatives across Pulse Operations, prioritizing strategies that drive the highest efficiency and scale.

- Identify opportunities to leverage automation tools and AI capabilities to make existing debit networks workflows better, faster, and more automated.

- Collect operational data and leverage reporting to provide transparent, actionable insights to senior leadership and executives regarding network performance, disputes, fraud, and settlement.

- Monitor processes to track and resolve operational breakdowns, drive issue resolution and risk mitigation activities.

- Design the entire process lifecycle by understanding customers' needs,from identifying a bottleneck and developing the technical solution to planning execution and implementation into production.

- Develop and maintain formal process documentation including procedures and process flow diagrams.

- Direct and guide project teams and/or cross-functional stakeholders ,including Product, Technology, Training, and Monitoring,as a Subject Matter Expert (SME) to achieve desired operational outcomes and ensure seamless adoption of new processes.

- May lead a team and/or direct others on projects.

**Basic Qualifications:**

- High School Diploma, GED or equivalent certification.

- At least 1 year of experience in Microsoft Office or G Suite.

- At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management.

**Preferred Qualifications:**

- Bachelor’s Degree or military experience.

- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.

The salary ranges for this role are: McLean, VA: $88,800 - $101,300 per year Houston, TX: $80,800 - $92,200 per year

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

## Skills

### Required
- Business Process Management
- Project Management
- Relationship Management
- Risk Management
- Microsoft Office
- G Suite

### Nice to have
- Lean
- Agile
- Six Sigma
- Bachelor’s Degree
- military experience

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Houston-TX/Senior-Associate--Process-Manager_R1000995?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)