# Account Services Associate

**Company**: Qualtrics
**Location**: Sydney, New South Wales
**Work arrangement**: hybrid
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/qualtrics/jobs/8375440?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/account-services-associate-be4289a7-5a9/

## Description

At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

The Account Services Associate role is pivotal in ensuring customers are well supported during moments that matter, while enabling Sales and key supporting teams to prioritize new customer sales and strategic, high-risk accounts.

**Responsibilities**

- Own end-to-end customer interactions, assisting customers in critical moments such as invoicing, provisioning, payment processing, and more

- Evaluate and action crediting requests via contractual analysis and impact assessments

- Engage with internal stakeholders and systems to ensure timely renewals, invoicing, payment, account health data capture and compliance with customer security requirements

- Communicate effectively with customers across a range of channels including email, chat and phone

- Be an expert in a wide range of technical, analytical tools (including Salesforce, Zuora, and Ironclad) to support our customers and assist account teams internally

- Research and summarize key materials to answer client questions around Experience Management, manage client escalations, and track internal progress

- Play a role in identifying opportunities to streamline and improve business critical, end-to-end processes

- Work with your team to solve customer questions in an in-office environment three days a week

**Requirements**

- Bachelor’s degree from an accredited university

- Any experience in SaaS, strategy, consulting, customer service, operations, technology, sales, customer success, or an equivalent field would be beneficial

- Strong prioritization skills with the ability to be proactive

- Strong proficiency in written and spoken English

- Desire to improve processes and work through ambiguity

- Interest in the technology industry

**Preferred Qualifications**

- University Degree in Business Administration, Accounting, or Commerce

- Experience supporting English speaking customers

- Proficiency in MS Word, MS Excel and MS Outlook

**Benefits**

- A comprehensive total rewards package consisting of base, incentives and generous benefits

- Private health insurance - top of the range coverage for medical and extras benefits

- $425 Quarterly Wellness Stipend

- Commuter allowance

- Hybrid working environment - 3 days in office, 2 from home

- Catered lunches in our North Sydney office

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Salesforce
- Zuora
- Ironclad
- English

### Nice to have
- MS Word
- MS Excel
- MS Outlook

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/qualtrics/jobs/8375440?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)