# Sr. Software Engineer, AI-Native Operations Platform

**Company**: Electronic Arts
**Location**: Hyderabad, Telangana
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/es_ES/careers/JobDetail/Sr-Software-Engineer-AI-Native-Operations-Platform/215712?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_be3a0432-ec2

## Description

Electronic Arts is seeking a Senior Software Engineer to lead the technical development of its AI-native operations platform, specifically GameKit Assistant. As a global technical leadership role based in India, you will own architecture, engineering standards, roadmap sequencing, technical delivery outcomes, and mentorship across globally distributed teams.

You will be responsible for:

- Owning the architecture and technical roadmap for GameKit Assistant and EA's AI-native operations platform

- Building scalable platform capabilities across conversational support, knowledge operations, workflow automation, incident orchestration, evaluation, and service intelligence

- Improving the Slack assistant experience

- Leading production AI capabilities, including RAG, hybrid search, LLM evaluation, prompt/version management, guardrails, observability, and hallucination detection

- Designing reliable backend systems and integrations across multiple platforms

- Establishing engineering standards for architecture, service reliability, action safety, observability, release quality, and incident readiness

- Mentoring engineers through design reviews, code reviews, debugging, technical guidance, and hands-on leadership

Requirements:

- 15+ years of software engineering experience building and operating large-scale backend platforms, distributed systems, developer platforms, automation platforms, or enterprise internal tools

- Strong hands-on engineering experience in Python, Java, Go, Scala, or similar backend languages

- Practical production experience with Generative AI, RAG, LLM integrations, vector search, evaluation pipelines, guardrails, observability, and AI-enabled workflow automation

- Deep experience with Kubernetes, APIs, event-driven systems, queues, databases, caching, CI/CD, telemetry, distributed tracing, and production operations

- Strong understanding of reliability patterns

- Experience designing integrations across enterprise platforms with strong attention to identity, permissions, auditability, security, operational safety, and user impact

- Ability to influence technical direction, mentor engineers, review complex designs, challenge weak assumptions, and drive delivery across globally distributed teams

- Excellent technical writing, communication, and stakeholder influence skills

- Master's degree or a Doctorate in Computer Science, Engineering, or a related technical field, or equivalent practical experience

Benefits:

- Comprehensive benefits package, including physical, emotional, financial, professional, and community well-being support

- Personalised benefits packages tailored to local needs

- Flexible work arrangements

## Skills

### Required
- Python
- Java
- Go
- Scala
- Kubernetes
- APIs
- event-driven systems
- queues
- databases
- caching
- CI/CD
- telemetry
- distributed tracing
- production operations
- Generative AI
- RAG
- LLM integrations
- vector search
- evaluation pipelines
- guardrails
- observability
- AI-enabled workflow automation

### Nice to have
- platform engineering
- developer productivity
- SRE
- cloud infrastructure
- enterprise automation
- internal developer platforms
- payments
- large-scale SaaS
- high-throughput consumer technology environments
- Slack apps
- conversational UX
- support automation
- ticketing workflows
- incident workflows
- human-in-the-loop systems
- action-based assistants
- Azure
- AKS
- Azure OpenAI
- Azure AI Search
- Azure Blob Storage
- PostgreSQL
- Grafana
- ArgoCD
- GitLab
- PagerDuty

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/es_ES/careers/JobDetail/Sr-Software-Engineer-AI-Native-Operations-Platform/215712?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)