# Associate Engineer, Platform SRE **Company**: London Stock Exchange Group (LSEG) **Location**: London **Job type**: full-time **Category**: Engineering **Industry**: Finance **Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/Colombo-Sri-Lanka/Associate-Engineer---Platform-SRE_R0124125-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_be150d53-c49 ## Description The Associate Engineer, Platform SRE will support, maintain, automate and continuously improve Microsoft Windows server and platform infrastructure across LSEG environments. The role will focus on platform reliability, operational support, automation, monitoring, security and continuous improvement across on-premises, hybrid-cloud and public-cloud environments. A key part of the role is applying ITIL/ITSM practices, improving operational processes and using PowerShell, Python and AI-enabled tools to reduce repetitive manual work, improve troubleshooting and increase operational efficiency. **Key Responsibilities:** - Support and maintain Microsoft Windows Server platforms across production and non-production environments. - Provide Level 2 support and contribute to Level 3 troubleshooting for Windows platform incidents, infrastructure failures, deployments, upgrades and migrations. - Investigate incidents, perform root-cause analysis and work toward permanent remediation rather than repeated manual fixes. - Support and troubleshoot Windows technologies including Active Directory, Group Policy, DNS, Windows Update, SCCM/MECM, RDS and related services. - Perform operating-system patching, security updates and compliance activities using enterprise tools enterprise HCL BigFix and SCCM/MECM. - Support vulnerability remediation and security operations using technologies such as Qualys and CrowdStrike. - Monitor infrastructure health, availability, performance and alerts using enterprise monitoring and event-management tools. - Develop and maintain PowerShell and Python automation for operational tasks, health checks, remediation, patching, reporting and platform lifecycle activities. - Identify repetitive manual processes and convert them into reliable and reusable automated workflows. - Use GitLab, Git, CI/CD, Rundeck and orchestration tools to support infrastructure automation and controlled deployments. - Use AI-enabled tools to assist with troubleshooting, analysis, scripting, documentation and operational improvement, while following organisational security and governance standards. - Use ServiceNow to manage incidents, problems, changes, requests and operational activities. - Support VMware, Hyper-V and physical server infrastructure. - Support Microsoft Azure, Azure Arc and AWS-hosted Windows infrastructure. - Support backup, recovery and file-transfer services using technologies such as Rubrik and SFTP. - Maintain accurate technical documentation, operational runbooks and knowledge articles. - Participate in infrastructure lifecycle activities, upgrades, end-of-life migrations and cloud-migration initiatives. - Participate in shift, weekend and on-call support arrangements where required. **Essential Qualifications & Experience:** - Bachelor’s degree in Computer Science, Information Technology, Engineering or a related technical discipline is required. - Minimum of 1 year of relevant professional experience in Windows Server administration, infrastructure support, platform engineering, Site Reliability Engineering, cloud operations or a similar technical environment. - Practical experience supporting Microsoft Windows Server infrastructure. - Good understanding of Active Directory, Group Policy, DNS and Windows operating-system administration. - Experience with ITIL/ITSM operational practices, particularly Incident, Problem and Change Management. - Experience with or exposure to ServiceNow or a similar ITSM platform. - Practical scripting or automation experience using PowerShell. - Exposure to Python or a strong interest in developing Python-based automation. - Good troubleshooting, analytical and problem-solving skills. - Ability to work effectively within a production-support environment. **Desirable Skills:** - Microsoft SCCM/MECM and SCOM - HCL BigFix - VMware vSphere / Hyper-V - Microsoft Azure / Azure Arc / AWS - Git / GitLab / CI/CD - Rundeck / System Center Orchestrator - BigPanda / Datadog - CrowdStrike / Qualys - Rubrik - Microsoft Remote Desktop Services - AI-assisted engineering and automation tools - REST API and workflow automation - Microsoft Windows Server - Active Directory / Group Policy / DNS - PowerShell / Python - ServiceNow - SCCM / MECM / SCOM - GitLab / Git / CI/CD - VMware / Hyper-V - Rubrik - Remote Desktop Services - SFTP - AI-enabled engineering and automation tools **Automation & Continuous Improvement:** - Automation is a core requirement of this role. - The successful candidate should demonstrate an automation-first mindset and actively look for opportunities to reduce manual effort, operational risk and repetitive support activities. **This includes:** - Automating Windows administration and operational tasks. - Developing reusable PowerShell and Python scripts. - Automating health checks, diagnostics and remediation. - Improving patching and vulnerability-remediation workflows. - Using Git and CI/CD practices for automation code. - Integrating automation with ServiceNow and operational workflows where appropriate. - Using AI-enabled tools to accelerate analysis, troubleshooting, scripting and documentation. - Improving monitoring, alerting and operational visibility. - Reducing recurring incidents through root-cause remediation and automation. **Key Competencies:** - Strong interest in infrastructure engineering, automation and Site Reliability Engineering. - Strong troubleshooting and analytical mindset. - Automation-first approach to operational work. - Understanding of ITIL/ITSM practices and disciplined operational processes. - Ability to take ownership of incidents and follow them through to resolution. - Ability to learn new technologies and engineering practices quickly. - Good written and verbal communication skills. - Ability to document technical activities clearly and accurately. - Ability to work independently while collaborating effectively within a team. - Strong attention to detail and ability to work under pressure. - Commitment to continuous improvement, reliability and operational excellence. ## Skills ### Required - Microsoft Windows Server - Active Directory - Group Policy - DNS - PowerShell - Python - ITIL/ITSM - ServiceNow - Automation - Scripting ### Nice to have - Microsoft SCCM/MECM - SCOM - HCL BigFix - VMware vSphere - Hyper-V - Microsoft Azure - Azure Arc - AWS - Git - GitLab - CI/CD - Rundeck - System Center Orchestrator - BigPanda - Datadog - CrowdStrike - Qualys - Rubrik - Microsoft Remote Desktop Services - AI-assisted engineering and automation tools - REST API and workflow automation --- Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/Colombo-Sri-Lanka/Associate-Engineer---Platform-SRE_R0124125-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)