# General Manager, Soho Home

**Company**: Soho House
**Location**: Soho
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Retail
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/4986718101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_be05261f-d1b

## Description

We are seeking a commercially driven and entrepreneurial General Manager to lead the opening of our brand new Soho Home Studio located in a prestigious Central London location.

The General Manager will be responsible for the overall commercial performance and day-to-day management of the Soho Home Studio, ensuring it operates as both a premium retail destination and a hub for interior design services.

**Commercial Leadership & Business Growth**

- Own the commercial performance of the Soho Home Studio, delivering against sales, profitability and KPI targets.

- Drive growth of Soho Home’s interior design services by identifying opportunities, supporting the on-site interior designer in hosting consultations and converting members and guests into design clients.

- Build and nurture strong relationships with Soho House members, developing a loyal client base and repeat business.

- Identify high-value opportunities within the Soho House membership community and proactively generate new business.

**Studio & Retail Management**

- Lead the day-to-day running of the studio, ensuring a premium retail and showroom experience at all times.

- Recruit, develop and lead a knowledgeable and passionate sales team focused on delivering exceptional service and expert product knowledge.

- Maintain strong visual merchandising standards in partnership with the visual team, and ensure the studio reflects the Soho Home aesthetic and brand standards.

- Manage stock levels, product ordering and inventory accuracy in line with business KPIs.

**Member Engagement & Collaboration**

- Work closely with the Membership, Events and Hospitality teams at Soho House to increase awareness of Soho Home and generate new client opportunities.

- Host in-studio events, styling sessions and design consultations to engage the membership community.

- Act as a brand ambassador for Soho Home.

**Financial & Operational Performance**

- Take ownership of site P&L performance, working closely with finance to deliver revenue and EBITDA targets.

- Accurately report sales data, insights and opportunities to relevant internal teams.

- Continuously review studio performance and identify opportunities to improve commercial outcomes and customer experience.

**Requirements**

- Proven leadership experience within luxury retail, interiors, or design-led showroom environments.

- Demonstrable experience working with a multi-step sales cycle, ideally within an interiors/furniture business.

- Strong commercial acumen with a track record of driving sales growth and achieving financial targets.

- Experience managing high-value client relationships and delivering consultative sales.

- Excellent leadership and coaching skills, with experience building and motivating high-performing teams.

- Strong communication and relationship-building skills, with the confidence to engage with a diverse membership base.

- Highly proactive and entrepreneurial, with the ability to work autonomously and identify new opportunities.

- A passion for interiors, design and the Soho Home aesthetic.

**Benefits**

- Annual Every House Membership

- 50% off Food & Drink, 7 days a week

- Staff Room Rates

- Private Health and Dental Care

- Weekly Pay

- Life Assurance

- Up to 50% Staff Discount on Cowshed & Soho Home

- In Office Dog Policy on Fridays

- Season Ticket Loan

- Christmas Office Closure

- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.

- Free Counselling Sessions

- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.

- Continuous training to develop yourself personally and professionally.

- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.

- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

## Skills

### Required
- luxury retail
- interiors
- design-led showroom environments
- multi-step sales cycle
- commercial acumen
- leadership
- coaching
- communication
- relationship-building

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/4986718101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)