# Demand Management Analyst

**Company**: Wise
**Location**: Tallinn, Estonia
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Wise/744000136794784-demand-management-analyst?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/demand-management-analyst-be022663-be5/

## Description

As a Demand Management Analyst at Wise, you will play a critical role in creating a new network for the world's money. You will be responsible for transforming fragmented demand signals into structured, forecast-ready inputs to support headcount planning and SLA performance.

**Responsibilities:**

- Enforce the "No DM Sign-off, No Launch" governance policy to ensure operational readiness

- Lead the structured intake of demand drivers into a centralized Source of Truth (SOT)

- Develop and implement a Tier Framework to classify drivers based on volume impact and required lead times

- Act as the primary point of contact for senior leaders to negotiate launch timelines and challenge high-level assumptions with data

- Analyze and navigate historical data to validate and challenge forecasting assumptions

- Translate validated demand forecasts into specific headcount, FTE, and skill-based capacity requirements

- Perform high-rigor "What-If" scenario modeling to evaluate the SLA and cost impact of launch delays or volume spikes

- Execute advanced data extraction using SQL to perform cohort analysis and validate volume estimates

- Collaborate with capacity planning to ensure all constraints and sensitivities are understood

- Leverage generative AI and large language models to accelerate data extraction workflows and automate documentation

- Lead post-launch monitoring to track actual volume vs. expected impact

- Conduct structured Root Cause Analysis (RCA) on variance between forecasts and actuals

- Develop custom LookML models and automated dashboards to monitor demand driver workload in real-time

- Provide day-to-day coaching and mentorship to junior servicing scale team members

**Requirements:**

- 3-5 years of hands-on experience in Workforce Management, Demand Planning or Capacity Planning in high-volume environments

- Advanced proficiency in Excel/Google Sheets and SQL

- Professional fluency in English; additional operational languages are a plus

- Ability to implement advanced statistical methods for time-series forecasting

- Expertise in understanding and transforming demand signals into forecast-ready inputs for headcount plans

- Ability to translate complex technical analysis into 3-slide narratives that influence non-technical Product leads

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## Skills

### Required
- Excel
- Google Sheets
- SQL
- Statistical methods
- Time-series forecasting
- Demand planning
- Capacity planning

### Nice to have
- Additional operational languages

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000136794784-demand-management-analyst?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)