# Service Engineer

**Company**: Roche Diagnostics
**Location**: Hong Kong
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Healthcare

**Apply**: https://roche.wd3.myworkdayjobs.com/en-US/roche-ext/job/Hong-Kong/XMLNAME--Senior--Service-Engineer_202608-120627?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bddeb082-833

## Description

Join Roche Diagnostics as a Service Engineer in Hong Kong.

As a Service Engineer, you will provide first-line instrument support at customer sites, including corrective and preventive maintenance, installation, hardware and software modification.

Key responsibilities:

- Provide remote support through Digital Service Solution

- Offer professional service training to customers and peers

- Update and communicate service information regularly

- Maintain well-documented service information in the CRM system

- Collaborate with cross-functional teams to achieve customer satisfaction

- Meet service KPIs and participate in continuous improvements

- Work as a project member in LAS (Lab Automation System) implementation

- Carry out ad-hoc duties as assigned by the line manager

Requirements:

- Bachelor's degree in Biomedical/Medical Engineering, Electronic or equivalent

- At least 2 years of service engineering experience in IVD products

- Proficient in common computer software, including Microsoft Windows OS installation and operation

- Excellent communication and interpersonal skills

- Good writing/documentation skills in English

- Fluent in English and Chinese

We offer a culture that encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are.

## Skills

### Required
- Biomedical Engineering
- Medical Engineering
- Electronic
- Microsoft Windows OS
- English
- Chinese

### Nice to have
- Service Engineering
- IVD Products
- Communication
- Interpersonal skills

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Source: [Apply at roche.wd3.myworkdayjobs.com](https://roche.wd3.myworkdayjobs.com/en-US/roche-ext/job/Hong-Kong/XMLNAME--Senior--Service-Engineer_202608-120627?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)