# Counter Manager

**Company**: Charlotte Tilbury
**Location**: Munich
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Retail
**Industry**: Beauty

**Apply**: https://apply.workable.com/j/118C857605
**Canonical**: https://yubhub.co/jobs/job_bd922efc-78f

## Description

We are seeking a dynamic and experienced Counter Manager to join our team at Breuninger Munich. As a Counter Manager, you will be responsible for leading and motivating a team of sales associates to achieve sales targets and provide exceptional customer service.

Responsibilities:

- Lead and motivate a team of sales associates to achieve sales targets and provide exceptional customer service

- Conduct weekly and monthly productivity reports to the Field Sales Manager

- Contribute to sales success by motivating the team to achieve daily and monthly performance metrics

- Lead and motivate a high-performing team through personal performance conversations, events with Tilbury Theatre, and overall line management

- Create and manage monthly schedules, budgets, and forecasts for payroll (taking into account economic conditions)

- Collaborate with trade partners and key stakeholders, ensuring adherence to brand guidelines and procedures

- Monitor inventory levels by managing sales, audits, and stock counts, analyzing all available information to proactively advise the Field Sales Manager on inventory levels

- Manage talent development, succession planning, and ongoing talent management for the team

- Demonstrate integrity when handling complex personnel issues, adhering to personnel policies and procedures, and seeking guidance and advice when necessary

- Master end-to-end hiring processes in your store, proactively recruiting top talent and creating a magical recruitment atmosphere for all interested candidates

- Identify training needs for the team in collaboration with the Field Training Manager, providing feedback on progress in areas with potential for development

- Drive performance metrics in your area to achieve market-leading results and maintain position at number one

- Ensure optimal customer experiences by incorporating the magical service methodology and promoting brand awareness through building lasting emotional connections with customers

- Master your own counter metrics and necessary steps to manage future risks and opportunities

- Plan the calendar year, taking into account the introduction of new products and the impact of activities/market developments from the previous trading year

- Act as an entrepreneur by proposing plans, events, and other free measures to increase business success

- Adhere to hygiene and safety regulations at work

- Maintain a flawless appearance and inspire team members to show their best side

Benefits:

- We offer a structured induction program – Charlotte's Magic Academy. This exclusive and individually tailored induction trains all the skills you need to create exceptional customer experiences. In the first months of employment, it is supplemented by further training seminars. Thanks to the focus on the company's own art and trade, you gain a comprehensive understanding of our standards in the areas of makeup artistry and service.

- Structured career development – our experts from the industry support you and explore your learning potential and career goals together.

- You receive our incredible product launches exclusively before everyone else – and not just that, after completing the Charlotte's Magic Academy, you even get a complete Charlotte Tilbury look so you can perfectly represent the brand.

- Further fantastic benefits such as life insurance, free birthdays off, sales incentives for the team, and much more

We at Charlotte Tilbury love what we do and want to be the best at it. Dare to dream, make it happen, break all the rules – join us on our revolutionary journey and challenge the status quo of the beauty industry. WE'D LOVE TO HAVE YOU JOIN OUR DREAM TEAM!

Apply now!

## Skills

### Required
- sales management
- team leadership
- customer service
- inventory management
- talent development
- personnel management
- hiring processes
- training needs analysis
- performance metrics
- customer experience
- service methodology
- brand awareness