# Senior Service Design Lead

**Company**: Southwark Council
**Location**: London Borough of Southwark, Greater London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: GBP 56,154 - 63,723 per year
**Category**: Design
**Industry**: Government & Public Sector

**Apply**: https://www.jobsgopublic.com/job/senior-service-design-lead-114840?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bd9091eb-198

## Description

We are seeking an experienced Senior Service Design Lead to lead service design across complex change initiatives within our portfolio, helping us create services that are efficient, inclusive and designed around the needs of residents.

As a Senior Service Design Lead, you will lead service design activity across major transformation projects, working with residents, service teams and stakeholders to understand needs, identify opportunities and create practical solutions that improve outcomes.

Key responsibilities include:

- Leading service design activity across major transformation programmes and complex, cross-cutting services

- Working with service teams, residents and stakeholders to understand needs and identify opportunities for improvement

- Developing future service models, user journeys, service blueprints and operating processes

- Facilitating workshops, discovery activities and co-design sessions with stakeholders

- Using research, data and insight to inform design decisions and create evidence-based solutions

- Working closely with Programme Leads, Delivery Leads, Business Analysts and service teams to ensure solutions are practical and deliverable

- Supporting services to implement redesigned processes and new ways of working

- Championing inclusive, user-centred design approaches and building service design capability across the council

We are looking for a creative and strategic service design professional who can balance user needs, organisational priorities and financial sustainability to deliver meaningful change.

Requirements:

- Significant experience leading service design within complex organisations, ideally within local government, the public sector or similarly challenging environments

- A strong track record of redesigning services to improve resident outcomes, efficiency and value for money

- Expertise across the service design lifecycle, including discovery, journey mapping, service blueprinting, prototyping and implementation

- Excellent facilitation, stakeholder engagement and workshop delivery skills

- Experience working as part of multidisciplinary change teams alongside programme managers, delivery leads, business analysts and digital specialists

- The ability to translate research, insight and data into practical service improvements and sustainable operating models

- Strong systems thinking and problem-solving skills, with the ability to connect resident experience to processes, policies, data and technology

- A professional qualification in Service Design, Human-Centred Design, UX, Interaction Design, Design Strategy or equivalent substantial experience

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## Skills

### Required
- Service Design
- User-Centred Design
- Transformation Programmes
- Stakeholder Engagement
- Workshop Delivery
- Research
- Data Analysis
- Insight
- Problem-Solving
- Systems Thinking

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/senior-service-design-lead-114840?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)