# Team Leader

**Company**: TaskUs
**Location**: Indore
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Indore-India/Team-Leader_R_2403_3180?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bd8fb2fe-d4f

## Description

As a Team Leader at TaskUs, you will manage the day-to-day planning and operations of your team.

Your responsibilities include:

- Ensuring each teammate delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs)

- Managing the team and making sure everyone adheres to their schedules

- Training and developing your team through team huddles, coaching sessions, and recognising weaknesses

- Creating reports of your team's performance and documenting feedback from your client

- Effectively managing issues that might arise, including HR-related ones

- Acting as a liaison between management and your team

Requirements:

- At least one year of relevant Team Leader experience managing at least 10 teammates while working in a customer support role within an outsourcing or similar company

- Excellent verbal and written communication skills

- Above-average technical know-how

- Previous experience working on the phone, email, and live chat customer support roles is a plus

- Familiarity with E-Commerce, ZenDesk, or any other CRM tools is desirable

- Flexibility to work different shifts

We offer competitive industry salaries and comprehensive benefits packages, prioritising our employees' well-being. Our commitment to a People First culture is reflected in various departments, including Total Rewards, Wellness, HR, and Diversity.

## Skills

### Required
- Leadership
- Communication
- Technical skills
- Problem-solving
- Time management

### Nice to have
- E-Commerce
- ZenDesk
- CRM tools
- Customer support experience

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Indore-India/Team-Leader_R_2403_3180?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)