# Field Technical Support Representative

**Company**: HP
**Location**: Ottawa, Ontario
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $55,650 to $60,000 CAD annually
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Ottawa-Ontario-Canada/Field-Technical-Support-Representative_3170483-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/field-technical-support-representative-bd72c085-6bb/

## Description

HP's Customer Support & Services On-site Delivery organization works with customers to effectively manage their IT needs across their businesses, worldwide.

As a Field Technical Support Representative, you will be involved in the repair of a variety of HP Print and Graphics Hardware and Personal Computers, as well as have exposure to networking products and operating systems. You will deliver high-quality onsite hardware support service to a large customer base, from Enterprise to SMB customers.

Your responsibilities will include:

- Installing and repairing print systems, laptop and desktop computers, workstations, graphic print products, and peripherals at various customer locations with minimal supervision.

- Running on-site and remote diagnostics and supporting account managers in a 24/7 environment.

- Providing advanced product support for volume products.

- Providing break-fix reactive support and installation for low-end/mid-end and high-end products.

- Maintaining high-level customer satisfaction by clarifying customer needs and ensuring that they are met.

- Handling customer-relation problems promptly and appropriately, escalating issues according to established procedures.

Requirements:

- Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.

- Valid Ontario driver's license.

- Relevant product/company knowledge.

- Strong analytical and technical problem-solving skills.

- Strong and professional communications skills.

- Fundamental presentation skills.

- Ability to gather relevant information systematically and to solve problems, anticipate needs, develop and propose solutions and gain agreement.

- Ability to build and maintain ongoing relationships with customers, peers, and support partners.

The on-target earnings (OTE) range for this role is $55,650 to $60,000 CAD annually.

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## Skills

### Required
- analytical and technical problem-solving skills
- communications skills
- presentation skills
- networking
- operating systems
- troubleshooting

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Ottawa-Ontario-Canada/Field-Technical-Support-Representative_3170483-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)