# Sr. Specialist, Deal Support

**Company**: Zendesk
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Manila-Philippines/FSS-Revenue-Operations-Sr-Specialist_R35544-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bd2fbb4b-48f

## Description

Zendesk is looking for a Sr. Specialist, Deal Support to join their team. In this role, you will play a critical part in driving sales velocity while maintaining strong operational integrity and compliance. Operating as a trusted advisor across Sales, Finance, Legal, and Revenue Recognition teams, you will oversee end-to-end deal processing for standard to medium-complexity transactions.

You will:

- Efficiently manage and process deals in strict alignment with established guidelines across sales channels

- Serve as a front-line operational advisor, answering pre-signature inquiries and guiding sales teams through deal flow requirements

- Drive proactive, transparent communication across Sales, Finance, Legal, and Revenue teams

- Identify out-of-scope or high-complexity deals early to escalate promptly to senior team members

- Contribute to ad-hoc business projects, process mapping, and submit operational pain points to enhance overall team efficiency

- Manage daily deliverables consistently to meet or exceed agreed-upon Service Level Agreements (SLAs)

To be successful in this role, you should have:

- A high bar for accuracy and personal integrity, taking pride in upholding compliance standards, financial rules, and policy guidelines

- Outstanding interpersonal skills with the ability to communicate complex policies with clarity, patience, and diplomacy to internal stakeholders

- A self-starter mindset to track deal progress, communicate urgency, and deliver high-quality work independently against strict SLAs

- A problem-solving mindset eager to understand the "why" behind operational bottlenecks and contribute to continuous improvement

- 2–4 years of experience in Deal Desk, Sales Operations, Finance, Contract Management, or a related functional area

## Skills

### Required
- Deal Support
- Sales Operations
- Finance
- Contract Management
- Communication
- Problem-solving

### Nice to have
- Practical understanding of deal desk workflows
- Experience working cross-functionally with Sales, Legal, and Finance teams in a SaaS environment

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Manila-Philippines/FSS-Revenue-Operations-Sr-Specialist_R35544-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)