# Exchange Subject Matter Expert (SME)

**Company**: Leidos
**Location**: Alexandria, VA
**Experience**: senior
**Job type**: full-time
**Salary**: $116,350.00 - $210,325.00
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Alexandria-VA/Exchange-System-Administrator-SME_R-00195609?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bd17e035-c3b

## Description

Leidos is seeking an Exchange Subject Matter Expert (SME) to support a large enterprise IT contract for the DOD. This role requires an individual with subject matter expertise developing and implementing on-prem Microsoft Exchange solutions in small, medium, and large enterprise environments including physical and virtual server technologies.

Responsibilities:

- Conduct technical planning for hardware and software upgrades

- Review implementation and upgrade guides

- Generate Standard Operating Procedures (SOPs) and other documentation

- Perform requirements analysis, functional analysis, and requirements allocation

- Conduct technical assessment, integration support, system testing for functionality and security compliance, and quality assurance of production implementation

- Provide systems and software administration support in a large, multi-enclave enterprise environment

- Work in a team environment to ensure mission needs are met and ensure functionality of capabilities to customers

- Perform technical software configuration, rebooting, and other remedial actions on servers in support of O&M

Primary Tasks:

- Remotely log into servers to perform technical software configuration, rebooting, and other remedial actions

- Provide Tier 2/Tier 3 administration support for implementation, troubleshooting, maintenance, and monitoring for physical and virtual servers

- Rapidly distinguish isolated user problems from enterprise-wide application and system problems

- Collaborate with peers and other service lanes to perform network latency analysis

- Direct effort to collect data, conduct analysis, develop, and implement solutions associated with Problem Management guidelines

- Establish and maintain comprehensive availability and capacity management solution

- Provide follow-up reports for root cause analysis, operational assessment, and process improvement initiatives

- Support customer requirements in a 24/7/365 mission environment

- Update operations and monitoring documentation

- Troubleshoot email routing and service disruptions

- Perform day-to-day oversight for Exchange Online system within an Office 365 hybrid/cloud environment

- Manage roles, services, and permissions

- Create, test, and implement PowerShell scripts to automate and standardize routine tasks and monitoring

Basic Qualifications:

- Experience with interacting with service lanes to handle service inquiries and problems

- Extensive experience working as a Tier 2/3 System Administrator

- Extensive experience with Office 365 and Microsoft Exchange 2016, 2019, and 2025 SE

- Extensive knowledge of Email Journaling solutions

- Extensive experience with Scripting/Automation through Exchange PowerShell or other scripting languages

- Experience resolving highly complex problems

- Experience developing and implementing solutions for upgrades to newer Exchange versions

- Experience directing migrations between on-prem Exchange and M365 Exchange Online

- Time management skills

- Strong oral and written communications skills

- Strong leadership and mentoring skills

- Track record of working effectively within a team

- Ability to triage and properly classify incidents

- Extensive experience with planning, deploying, and documenting patch and configuration updates

- Extensive knowledge of Disaster Recovery (DR) for High Availability (HA)

- Extensive experience with log reviews, incident analysis, and identification of issue trends

- Experience with server/system patch management methodologies

Clearance:

- US Citizenship required

- TS/SCI with specific Polygraph required

Education:

- Bachelor's degree with 12 years of relevant experience, Master's degree with 10 years, Associate's with 14 years, or High School Diploma with 16 years

Required Certifications:

- Meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements

Desired Certifications:

- Certification relating to Microsoft Certified Solutions Expert (MCSE) Certification or MCSA

- Experience with troubleshooting within a Trellix/Windows Defender security environment

- Experience with backup and restore procedures

## Skills

### Required
- Microsoft Exchange
- Office 365
- PowerShell
- Scripting
- Automation
- Email Journaling
- Disaster Recovery
- High Availability
- Patch management
- Server administration
- Troubleshooting
- Problem Management
- Network latency analysis

### Nice to have
- MCSE
- MCSA
- Trellix
- Windows Defender
- NetBackup
- VMware snapshots

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Alexandria-VA/Exchange-System-Administrator-SME_R-00195609?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)