# IT Support Specialist, APAC

**Company**: Anduril Industries
**Location**: Sydney, New South Wales
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: competitive
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/andurilindustries/jobs/5234138007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bd13829b-384

## Description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.

We are looking for a highly motivated individual to join our Enterprise IT Operations team. Our team strives for an exceptional end user experience and a culture of excellence and continuous improvement.

Responsibilities:

- Provide on-site and remote technical support for software and hardware.

- Handle tickets in the Jira Service Management system.

- License administration of end user software including but not limited to Adobe, Lucid, etc.

- Identify persistent problems and recurring failures for root cause analysis.

- Windows, Linux and Apple computer management.

- Responsible for deploying, recovering, maintaining and tracking of IT hardware.

- Identify and document knowledge articles and SOPs for end users and internal IT.

- Assist with on-going operational improvements.

- Participate in or lead projects as assigned.

- Participate in a weekly on-call rotation.

- Travel to our Melbourne and Canberra offices

Requirements:

- Bachelor's degree in computer science or a related field, or equivalent experience.

- Excellent communication skills, both written and verbal.

- Ability to work independently and as part of a team.

- Extremely detailed oriented.

- Excellent customer service.

- Strong analytical and problem-solving skills.

- Experience with ticketing systems and managing a ticket queue.

- Experience with IT systems, networks and related technologies.

- Experience with endpoint management tools (SCCM, Jamf, Kace, Workspace One, etc.).

- Excellent knowledge of PC and Apple hardware.

- Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications:

- Prior experience using and/or administering JIRA Service Management or similar ITSM tools.

- Experience with documentation platforms (Confluence, Quip, OneNote, SharePoint).

- Experience with Zoom and related video conferencing hardware.

- Experience with Okta or other similar IAM tools.

- Experience in a Zero Trust / BeyondCorp environment.

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees.

## Skills

### Required
- Windows
- Linux
- Apple
- Jira Service Management
- ticketing systems
- endpoint management tools
- PC hardware
- Apple hardware
- analytical and problem-solving skills
- communication skills

### Nice to have
- documentation platforms
- Zoom
- Okta
- Zero Trust / BeyondCorp

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/andurilindustries/jobs/5234138007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)