# Director, ServiceNow Business Services, Risk & Security Product Manager

**Company**: GSK
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Product Management
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/UK--London--New-Oxford-Street/Director--ServiceNow-Business-Services--Risk---Security-Product-Manager_448678-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bd07a55e-583

## Description

The Director, ServiceNow Business Service, Risk & Security Product Manager leads a group of related Products within a ServiceNow Platform & Enterprise Tools Domain, ensuring they deliver measurable value, support business processes, and are continuously improved.

Key Responsibilities:

- Translate functional strategies into actionable product roadmaps and delivery priorities.

- Provide direction and coaching to Product Owners, ensuring requirements are well-defined and business cases are robust.

- Partner with business stakeholders to understand pain points and shape product enhancements.

- Oversee delivery execution, ensuring quality, usability, stability, and supportability of released features and services.

- Promote agile and iterative delivery practices.

- Act as the escalation point for critical product performance and delivery issues.

- Champion the adoption of user-centred improvements and automation opportunities.

- Ensure effective risk, security, and compliance management.

- Support Solution Architects in shaping cross-product and cross-platform solutions.

- Track and report performance against agreed KPIs.

- Provide financial oversight of the domain, including product budgets and team resourcing costs.

Requirements:

- Bachelor's or Master's degree in a relevant field.

- Extensive experience overseeing end-to-end product delivery.

- Proven track record in defining and executing valuable Product strategies.

- Deep experience in overseeing multiple Product teams.

- Proficient in conveying complex technology ideas to non-technical audiences.

- Very strong analytical and problem-solving skills.

- Highly experienced team leader.

- Very strong communication skills and ability to influence senior stakeholders.

Desirable Requirements:

- Broad ServiceNow capability understanding.

- Platform-wide understanding and dependency management.

- Executive stakeholder engagement.

- Leadership of distributed product owner teams.

Benefits:

- Competitive salary.

- Hybrid working pattern with a minimum of 2/3 days onsite at the central London HQ.

- Opportunities for professional growth and development.

Closing Date: 31st October 2026

## Skills

### Required
- Agile Methodology
- Cross-Functional Teamwork
- Data Analysis
- Design Thinking
- DevOps
- Prioritization
- Product Development Research
- Product Roadmapping
- Project Management
- Return on Investment (ROI)
- Software Development
- Strategy Deployment
- User Experience (UX)
- User Interface (UI) Design

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