# Housing Liaison Team Leader

**Company**: London Borough of Newham
**Location**: London Borough of Newham, Greater London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: GBP 47,262 - 50,676 per year
**Category**: Human Resources
**Industry**: Government & Public Sector

**Apply**: https://www.jobsgopublic.com/job/housing-liaison-team-leader-112537?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bd02bc4e-e59

## Description

We are seeking an experienced Housing Liaison Team Leader to lead a team of Housing Liaison Officers delivering front-line housing management services across Newham.

The successful candidate will be responsible for:

- Leading, motivating and developing a team delivering high-quality housing management services

- Overseeing tenancy management, leasehold matters, tenancy breaches and complex resident cases

- Coordinating and monitoring block and estate inspections, ensuring timely follow-up actions and service improvements

- Overseeing Tenancy Audits, ensuring tenancy records are accurate and compliance requirements are met

- Overseeing the completion and Person-Centred Fire Risk Assessments (PCFRAs) and associated actions for vulnerable residents

- Ensuring compliance with all Housing Liaison Officer (HLO) service standards, policies, KPIs and statutory obligations

- Leading responses to anti-social behaviour, neighbourhood issues and tenancy enforcement matters

- Working closely with residents, stakeholders, contractors and partner agencies to improve estates and neighbourhoods

- Supporting vulnerable residents to sustain their tenancies and access appropriate services

The ideal candidate will have:

- Experience managing and motivating housing management teams within a social housing environment

- Strong knowledge of housing legislation, tenancy management, leasehold services and safeguarding responsibilities

- Experience overseeing compliance-focused programmes, including tenancy audits, block and estate inspections and resident safety initiatives

- Excellent communication, stakeholder management and problem-solving skills

- A strong commitment to customer service, resident engagement and continuous improvement

The salary for this role is £47,262 - £50,676 per year.

## Skills

### Required
- housing legislation
- tenancy management
- leasehold services
- safeguarding responsibilities
- compliance-focused programmes
- communication
- stakeholder management
- problem-solving

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/housing-liaison-team-leader-112537?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)