# Customer Care Specialist

**Company**: TaskUs
**Location**: Piraeus, Greece
**Experience**: senior
**Job type**: full-time
**Salary**: [xxx]
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Piraeus-Greece/English---Customer-Care-Specialist--Tier-2-_R_2610_13260?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bcfd5b58-5da

## Description

As a Customer Care Specialist at TaskUs, you will be the backbone of the company, providing world-class customer experience to premium clients. You will act as a true brand ambassador, combining empathy with deep product expertise to resolve inquiries accurately, efficiently, and respectfully in every single interaction.

Responsibilities:

- Track and follow complex, escalated cases to ensure they are investigated and closed in an efficient and timely manner.

- Maintain high customer satisfaction, representing a major brand through advanced case handling.

- Handle deep-tier investigations independently, resolving issues like missing orders, payment anomalies, and logistics discrepancies.

- Make judgment-based decisions within policy guidelines, handling exceptions and customer appeasements.

- Escalate exceptionally complex cases by contacting Level 3 support, Transport, or Accounting when outside L2 scope.

- Support and guide Level 1 teammates with your expertise on complex topics like warranties and advanced logistics.

- Manage marketplace cases and post-launch review platforms to protect brand reputation.

Role Requirements:

- Must be fluent in English (C1/C2) speaking and writing.

- Minimum 2 years experience in Customer Support, technical support, or escalations, especially with fashion functions.

- Great communication skills, written and orally, with the ability to convey complex technical or logistical solutions clearly.

- Demonstrate strong abilities to work independently and as a remote team player.

- Must be adaptable and flexible, demonstrating abilities to work with advanced system tools, process updates, and information changes.

- Proven customer communication and escalations experience (Chat, E-mail & Phone).

- Strong working knowledge of advanced CRM/OMS systems, backend logistics tracking, and PC based internet and software applications.

Benefits:

- Private Health and Life insurance with Generali

- Transportation allowance: 65€ gross/month

- Meal allowance: 85€ net/month

- Birthday leave: 1 additional day off paid by the company (after the course of the 1st year in TaskUs)

## Skills

### Required
- English
- Customer Support
- Technical Support
- Escalations
- Fashion
- Communication
- Problem-solving
- Critical Thinking

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Piraeus-Greece/English---Customer-Care-Specialist--Tier-2-_R_2610_13260?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)