# Key Account Manager

**Company**: SWIGGY
**Location**: Bengaluru, KA
**Experience**: mid
**Job type**: full-time
**Category**: Sales

**Apply**: https://jobs.smartrecruiters.com/SWIGGY/6000000001408499-key-account-manager-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bcf73339-ed0

## Description

As a Key Account Manager at SWIGGY, you will be responsible for acquiring and engaging with single-outlet independent restaurants across an assigned city.

You will be the primary touchpoint for these restaurants, learning their business, understanding their challenges, and building a partnership to help them drive growth in orders, visibility, and customer engagement.

This role is consultative and on-field, requiring you to be resourceful, adaptable, and genuinely invested in your partners' success.

**Responsibilities:**

- Own a portfolio of multi-outlet restaurants, managing 30-40 high-value accounts, each with 2-10 outlets.

- Develop executive relationships with franchise owners, regional managers, and operational heads.

- Create consultative strategies to help restaurants think about their growth strategy, including optimizing delivery times, increasing order frequency, and cross-location consistency.

- Conduct monthly visits to key accounts to understand operations, gather feedback, troubleshoot adoption barriers, and surface new opportunities.

- Build detailed business reviews for accounts, analyzing performance across cuisine, comparing against benchmarks, and presenting growth strategies.

- Identify expansion opportunities with existing accounts, turning relationships into revenue growth.

- Develop advanced analytics and Excel skills to build executive presentations, ROI models, and monthly and quarterly business reviews.

**Experience & Background:**

- 2-4 years of experience in account management, B2B sales, or enterprise sales.

- Proven progression from SDR/AE to AE or AM role.

- Advanced Excel skills, including pivot tables, VLOOKUP, data visualization, and forecasting.

- Strong industry understanding of the restaurant ecosystem, including unit economics, delivery margins, competitive landscape, and aggregator dynamics.

- MBA/PGDM degree preferred.

## Skills

### Required
- account management
- B2B sales
- Excel
- data analysis
- restaurant operations

### Nice to have
- MBA
- PGDM
- industry understanding

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/SWIGGY/6000000001408499-key-account-manager-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)