# Supplies Customer Assurance Engineer

**Company**: HP
**Location**: Singapore, South West
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Singapore-South-West-Singapore/Supplies-Customer-Assurance-Engineer_3168275-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bcd6431d-7e7

## Description

Act as a primary customer advocate for assigned ink supplies products, with the overall goal to achieve a balance between delivering a market leading customer experience and assuring HP profitability.

Responsibilities:

- Be the customer champion for the assigned product(s)/solution(s) within Home and Office products

- Own and be accountable for Supplies Quality and Customer Experience PDP deliverables as defined for product(s) assigned, ensure 100% completion and delivery of all PDP items

- Actively participate as member of program development team, forge partnerships with R&D, Manufacturing, Printer teams, and support partners

- Track, monitor, and report on product/customer experience performance of in-market products

- Enact appropriate problem-solving and project management approaches to contain and resolve issues quickly and thoroughly

- Recommend solutions that optimize/balance warranty costs with appropriate product/customer experience needs, advocate for decisions that meet these objectives

- Escalation Communication and Management - take ownership of escalated customer issues from call center, onsite, marketing centers, printer partners, SIE, etc. to quickly implement effective solutions

- Lead/facilitate formal escalation team efforts as needed and manage smooth transition to appropriate short and long-term owners

Education & Experience Recommended:

- Four-year or Graduate Degree in Computer Science, Engineering, or any other related discipline or commensurate work experience or demonstrated competence

- Excellent problem solving and analytical skills

- Strong Leadership and Communication skills

- Ability to collaborate with Internal and External partners on resolution of issues and improvement projects

- Knowledge of Support Processes, includes NPI setup; IB field response monitoring

- Strong program management, experienced in seeing through the PLC management, i.e. from NPI to EOL

- Demonstrate business knowledge and acumen

## Skills

### Required
- problem solving
- analytical skills
- Leadership
- Communication
- program management

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Singapore-South-West-Singapore/Supplies-Customer-Assurance-Engineer_3168275-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)