# Help Desk Support Representative

**Company**: Leidos
**Location**: Kansas City, MO
**Job type**: full-time
**Salary**: $41,600.00 - $75,200.00
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Kansas-City-MO/Enterprise-Service-Desk-Specialist-Mid_R-00196605-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/help-desk-support-representative-bcbf2d78-739/

## Description

We are seeking a Help Desk Support Representative to join our team, supporting the world's most advanced and secure IT network.

As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.

In this role, you will serve as the initial point of contact for IT-related problems and provide tier 1 level support, which includes:

- Providing phone and online support to users

- Performing troubleshooting and resolving technical issues

- Following escalation protocols as necessary

- Providing health and status monitoring of the networks

- Documenting and communicating outage information to co-workers and customers

- Executing scripts

- Opening and closing tickets

- Correlating events and incidents for management of Information Technology (IT) Services

**Basic Qualifications:**

- High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience

- U.S. Citizen with an active DOD Secret security clearance

- Must have DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e., CompTIA Security+)

- Must be willing to work shifts, including evenings and weekends

**Preferred Qualifications:**

- Experience in IT customer service, including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage

**Pay Range:**

$41,600.00 - $75,200.00

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## Skills

### Required
- CompTIA Security+
- DoD 8570 Information Assurance Technician (IAT) Level II certification
- IT service desk experience

### Nice to have
- IT ticketing system experience
- remote desk takeover tools and usage

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Kansas-City-MO/Enterprise-Service-Desk-Specialist-Mid_R-00196605-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)