# Senior Hardware Customer Quality Engineer

**Company**: NVIDIA
**Location**: Santa Clara
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Hardware-Customer-Quality-Engineer_JR2017437?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bc9557eb-974

## Description

We are seeking a Senior Hardware Customer Quality Engineer to support our customer quality assurance activities. Your main role will be establishing a working-level relationship with your customers, collaborating with customers on problem resolutions/complaints, and being the voice of the customer to the internal teams.

**Responsibilities:**

- Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly

- Track Customer quality metrics with regular reporting to the customer and internal management

- Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers

- In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers

- Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed

- Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints

- Work cross-functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction

**Requirements:**

- BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)

- 8+ years of experience in electronics customer quality role

- Customer interface experience critical

- Quickly comprehend technical details relevant to understanding customer complaints

- Excellent proficiency with 8D problem-solving tools/methods

- Excellent written and oral communication skills

- Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills

- Dedicated and able to work with minimum supervision

- Strong leadership skills with experience coordinating teams with multiple disciplines

- Proficient using MS Office software tools, data analytical tools, and email communications

**Nice to Have:**

- Background of semiconductor manufacturing processes such as Sifab, Package assembly and Final test

- Background with SMT and PCBA manufacturing practices and controls

- Knowledge of electronics reliability standards at the component, board, or system level

- Knowledge of server system hardware and software design, development, architecture, or testing

- Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues

## Skills

### Required
- Electronics customer quality
- Problem-solving
- Communication
- Leadership
- Time management
- Task prioritization
- MS Office
- Data analytical tools
- Email communications

### Nice to have
- Semiconductor manufacturing processes
- SMT and PCBA manufacturing practices and controls
- Electronics reliability standards
- Server system hardware and software design
- Development, architecture, or testing

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Source: [Apply at nvidia.wd5.myworkdayjobs.com](https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Hardware-Customer-Quality-Engineer_JR2017437?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)