# Team Lead- Copilot Support

**Company**: Prudential
**Location**: Bangalore
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Bangalore/Team-Lead--Copilot-Support_26070556?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bc65b992-447

## Description

Prudential's purpose is to be partners for every life and protectors for every future.

Lead the Copilot support team, manage escalations, improve support operations, and ensure a high-quality employee experience.

## Key Responsibilities

- Lead and mentor the support team.

- Act as primary escalation point for complex issues.

- Monitor SLAs, ticket quality, and user satisfaction.

- Coordinate with IT, Security, and Microsoft 365 teams.

- Drive root-cause analysis and process improvements.

- Provide support metrics and adoption reports.

## Requirements

- 5+ years of IT Support or Microsoft 365 support experience.

- 2+ years of people leadership experience.

- Strong knowledge of Microsoft 365 ecosystem.

- Experience handling escalations and incident management.

- Excellent stakeholder management and communication skills.

## Skills

### Required
- Microsoft 365
- IT Support
- Escalation Management
- Incident Management
- Stakeholder Management
- Communication Skills
- Leadership

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Bangalore/Team-Lead--Copilot-Support_26070556?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)