# Customer Service Apprenticeship **Company**: Lea Wharf Medical **Location**: Hertford **Salary**: £8.00 **Category**: Customer Service **Industry**: Healthcare **Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A5895-26-0013?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/customer-service-apprenticeship-bc5e7ba4-f95/ ## Description Lea Wharf Medical is seeking a motivated, enthusiastic and professional individual to join our Patient Services Team as a Customer Service Apprentice. This is an excellent opportunity to begin a career within the NHS, gaining valuable practical experience in a busy general practice environment whilst working towards a recognised Customer Service qualification. The successful candidate will play an important role in supporting the delivery of high-quality patient services, acting as a first point of contact for patients and assisting with a range of reception and administrative responsibilities. **Main duties of the job** - Providing a professional and courteous first point of contact for patients and visitors, both in person and over the telephone. - Responding to patient enquiries and directing individuals to the most appropriate services. - Supporting appointment booking processes and assisting patients in accessing healthcare services. - Undertaking general administrative duties, including data entry, document management and processing patient correspondence. - Developing proficiency in the use of clinical and administrative systems. - Working collaboratively with clinical and non-clinical colleagues to support the smooth running of the practice. - Maintaining high standards of confidentiality, information governance and professionalism. - Participating in structured training and development activities as part of the apprenticeship programme. **Benefits** - Full training and ongoing support will be provided, offering the opportunity to develop essential workplace skills, build confidence and establish a strong foundation for a future career within healthcare administration. **About us** Lea Wharf Medical is committed to delivering safe, effective and high-quality patient-centred care, supported by a multidisciplinary team of GPs, nurses, pharmacists, allied healthcare professionals and administrative staff. **Apprenticeship Training and College Attendance** This position is an apprenticeship and involves both workplace-based learning and mandatory college attendance. The successful candidate will be required to enrol with an approved apprenticeship training provider and attend scheduled college or training sessions as part of their qualification. **Working Hours** The expected working pattern is Monday to Friday, 9:00am to 5:00pm, including scheduled apprenticeship training and college attendance. **About You** We are looking for someone who: - Has excellent communication and interpersonal skills. - Is friendly, approachable and professional. - Demonstrates a positive attitude and willingness to learn. - Has good organisational skills and attention to detail. - Is confident using computers or willing to develop their IT skills. - Works well as part of a team. - Is reliable, punctual and committed to providing excellent customer service. - Is enthusiastic about completing an apprenticeship qualification and developing a career within healthcare. **Person Specification** - GCSE grade 4 to 9 in English and Maths **Disclosure and Barring Service Check** This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - communication skills - organisational skills - IT skills --- Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A5895-26-0013?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)