# Customer Success Manager, Enterprise

**Company**: Airwallex
**Location**: Shanghai
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/airwallex/4cb0147f-889c-4c22-9569-0fb6093b04e5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bc3d2157-76e

## Description

As a Customer Success Manager, Enterprise, you will be responsible for achieving growth targets for cross-border payment business, maintaining client relationships, and exploring new business opportunities.

Key responsibilities include:

- Resolving client issues efficiently and promptly

- Providing support in data analysis and optimization to promote clients' business development

- Maintaining client relationships and driving the optimization or innovation of products, features, and processes

- Collaborating with product, R&D, and other teams to collect, organize, and analyze market information

The ideal candidate will have 3-5 years of relevant industry experience, strong communication skills, and business acumen. They should be proactive, passionate, and team-oriented, with strong learning ability and resilience under pressure.

## Skills

### Required
- cross-border payment
- client relationship management
- data analysis
- communication

### Nice to have
- serving large enterprises
- business acumen
- logical thinking

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/4cb0147f-889c-4c22-9569-0fb6093b04e5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)